# Care 4 Care Headquarters

*Operated by CARE 4 CARE SERVICES LTD.*

Care 4 Care Headquarters is a CQC-regulated home-care agency in Morden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/09/2024

## Practical info

- Postcode: SM4 4ED
- Registered manager: Frempong, Vivian
- Local authority: Merton
- Region: London
- City: Morden
- Last CQC check: 11/Sep/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-05
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-05

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-05

### Other

- Finding
  - Evidence: Open and inclusive culture with regular feedback gathered from people, relatives and staff
  - Published: 2022-10-05
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-10-05
- Finding
  - Evidence: Cultural and religious preferences respected (e.g. female-only carers, shoe-covering)
  - Published: 2022-10-05
- Finding
  - Evidence: Staff treat people with kindness, dignity, respect and promote independence
  - Published: 2022-10-05
- Finding
  - Evidence: Person-centred care plans tailored to individual needs and preferences
  - Published: 2022-10-05
- Finding
  - Evidence: Well-organised electronic medicines system with no recording errors found
  - Published: 2022-10-05
- Finding
  - Evidence: Strong infection prevention and control practices including COVID-19 measures and PPE use
  - Published: 2022-10-05
- Finding
  - Evidence: Up-to-date risk assessments and management plans in care plans
  - Published: 2022-10-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-05
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-10-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-05
- Finding
  - Using medicines safely
  - Published: 2022-10-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-05
- Finding
  - Staffing and recruitment
  - Published: 2022-10-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-05
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2022-10-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3552205463

HomeCare Compass is an independent guide and is not affiliated with the CQC.