# Prime Homecare

*Operated by KRG Care Limited.*

Prime Homecare is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2022

## Practical info

- Postcode: HA1 1BA
- Registered manager: Stewart, Tyla
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 05/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from people, relatives and care professionals about management and communication
  - Published: 2022-08-05
- Finding
  - Evidence: Strong infection prevention and control practices including PPE use and COVID-19 training
  - Published: 2022-08-05
- Finding
  - Evidence: Effective quality assurance system with audits of care logs, care plans, risk assessments, punctuality and complaints
  - Published: 2022-08-05
- Finding
  - Evidence: Positive, person-centred culture with staff feeling supported by management
  - Published: 2022-08-05
- Finding
  - Evidence: Comprehensive daily, weekly and monthly medicines audits carried out by registered manager
  - Published: 2022-08-05
- Finding
  - Evidence: Safe recruitment processes including DBS, references and visa checks
  - Published: 2022-08-05
- Finding
  - Evidence: Robust, person-centred risk assessments covering environment, mobility, diabetes and specific conditions
  - Published: 2022-08-05
- Finding
  - Evidence: Care workers arrived on time and stayed full allocated time, monitored via electronic homecare monitoring system
  - Published: 2022-08-05
- Finding
  - Evidence: Significant improvements to medicines management with electronic recording and monitoring system implemented since previous inspection
  - Published: 2022-08-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-05
- Finding
  - Staffing and recruitment
  - Published: 2022-08-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-05
- Finding
  - Using medicines safely
  - Published: 2022-08-05

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-08-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3542603162

HomeCare Compass is an independent guide and is not affiliated with the CQC.