# Dimensions Somerset Bridgwater Domiciliary Care Office

*Operated by Dimensions Somerset Sev Limited.*

Dimensions Somerset Bridgwater Domiciliary Care Office is a CQC-regulated home-care agency in Bridgwater.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2019

## Practical info

- Postcode: TA6 4RR
- Registered manager: Sherring, Natalie
- Local authority: Somerset
- Region: South West
- City: Bridgwater
- Last CQC check: 11/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Communication support and advocacy
  - Published: 2021-10-30
- Finding
  - Involvement in care and decision-making
  - Published: 2021-10-30
- Finding
  - Respect for privacy and dignity
  - Published: 2021-10-30
- Finding
  - Kindness and compassion of staff
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Access to healthcare professionals
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and Deprivation of Liberty Safeguards
  - Published: 2021-10-30
- Finding
  - Staff training, induction and competency
  - Published: 2021-10-30
- Finding
  - Needs assessment and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Provider responded immediately to data confidentiality concern raised during inspection by ordering work mobile phones for all staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive proactive support (PPS) plans in place for people with behaviours that may challenge, with clear staff guidance.
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible Information Standard implemented with pictorial books, signs, and individual communication profiles.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider worked collaboratively with external professionals including GPs, district nurses, and social workers.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive induction, mandatory and specialist training (e.g. epilepsy management), supervision, and annual appraisal.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care planning
  - Published: 2021-10-30
- Finding
  - Accessible information and communication
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Community involvement and activities
  - Published: 2021-10-30
- Finding
  - Person-centred care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Infection control practices
  - Published: 2021-10-30
- Finding
  - Incident and accident management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and agency staff management
  - Published: 2021-10-30
- Finding
  - Safe recruitment procedures
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and risk assessments
  - Published: 2021-10-30

### well_led

- Finding
  - External collaboration and statutory notifications
  - Published: 2021-10-30
- Finding
  - Leadership visibility and staff communication
  - Published: 2021-10-30
- Finding
  - Continuous learning and quality assurance
  - Published: 2021-10-30
- Finding
  - Staff supervision, appraisal and development
  - Published: 2021-10-30
- Finding
  - Governance and confidentiality systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3530812491

HomeCare Compass is an independent guide and is not affiliated with the CQC.