# Wilberforce Healthcare UK Limited

Wilberforce Healthcare UK Limited is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/08/2019

## Practical info

- Postcode: HU3 4AA
- Registered manager: Metheringham, Jayne
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 13/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred approach and knowledge of preferences
  - Published: 2021-10-30
- Finding
  - Staff treat people with dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Support with nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal of staff
  - Published: 2021-10-30
- Finding
  - Staff skills and competency assurance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The service worked alongside a range of professionals such as community nurses and GPs.
  - Published: 2021-10-30
- Finding
  - Evidence: Some people reported individual carers as caring and pleasant, and some had consistent regular carers.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans and sensitive information were stored securely in locked cabinets with password-protected electronic access.
  - Published: 2021-10-30
- Finding
  - Evidence: People who used the service were supported to eat and drink sufficiently.
  - Published: 2021-10-30
- Finding
  - Evidence: People confirmed that consent was obtained before care and support was delivered.
  - Published: 2021-10-30
- **leadership** _(critical)_
  - Evidence: The registered manager told us, 'I knew we had loads of problems, we knew something serious was going to happen to someone.'
  - Published: 2021-10-30
- **incident_learning** _(critical)_
  - Evidence: The registered provider failed to inform the Commission as required of their inability to provide care and support to people who used the service until 10 October 2016.
  - Published: 2021-10-30
- **person_centred_care** _(moderate)_
  - Evidence: The care plans we saw did not contain personal information about people such as their hobbies and interests, their family lives or the previous occupations.
  - Published: 2021-10-30
- **record_keeping** _(critical)_
  - Evidence: Complete and contemporaneous records were not held regarding each person who used the service. Two people who used the service did not have care plans.
  - Published: 2021-10-30
- **complaints_handling** _(moderate)_
  - Evidence: Five complaints contained no information except for the complaint, no acknowledgement, no investigation and no response.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: The registered provider's quality monitoring systems were inadequate. There was no evidence to show that auditing of care plans, risk assessments, staff training and supervision... was carried out.
  - Published: 2021-10-30
- **staff_training** _(moderate)_
  - Evidence: One member of staff completed assessments of people's needs before producing care plans and risk assessments... they had not completed training in this area.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling and learning
  - Published: 2021-10-30
- Finding
  - Reviews conducted when needs change
  - Published: 2021-10-30
- Finding
  - Care plans reflect current needs
  - Published: 2021-10-30

### safe

- Finding
  - Business continuity planning
  - Published: 2021-10-30
- Finding
  - Medicines administered safely and on time
  - Published: 2021-10-30
- Finding
  - Safe recruitment practices
  - Published: 2021-10-30
- Finding
  - Risk assessments in place
  - Published: 2021-10-30
- Finding
  - Care delivered at agreed times and duration
  - Published: 2021-10-30
- Finding
  - Staffing levels sufficient to meet needs
  - Published: 2021-10-30

### well_led

- Finding
  - Record keeping and audit
  - Published: 2021-10-30
- Finding
  - CQC notification of notifiable events
  - Published: 2021-10-30
- Finding
  - Quality monitoring and governance systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-352900934

HomeCare Compass is an independent guide and is not affiliated with the CQC.