# Lee Gordon House

*Operated by FitzRoy Support.*

Lee Gordon House is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CV4 8AQ
- Registered manager: Banfield, Dawn
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 04/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Family involvement and relationships
  - Published: 2021-10-30
- Finding
  - Independence support
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare access and partnership working
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and DoLS
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Risk assessments were up to date and staff demonstrated good knowledge of individual risks.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff understood safeguarding responsibilities and knew how to escalate concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care plans had been developed respecting people's wishes, religious and cultural traditions.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust quality monitoring systems including audits, action plans and provider-level oversight were in place.
  - Published: 2021-10-30
- Finding
  - Evidence: The service respected people's privacy, dignity and independence, with staff consistently seeking consent before providing care.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager was experienced, approachable and proactive, with strong relationships with staff, relatives and external professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to maintain family relationships with open visiting and no restrictions.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were highly personalised, detailing individual needs, lifestyle choices, communication methods and independence goals.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community engagement
  - Published: 2021-10-30
- Finding
  - Communication support
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Recruitment
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Risk management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30

### well_led

- Finding
  - Regulatory compliance
  - Published: 2021-10-30
- Finding
  - Staff support and engagement
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3528481638

HomeCare Compass is an independent guide and is not affiliated with the CQC.