# Comfort Call - Monica Court

*Operated by Comfort Call Limited.*

Comfort Call - Monica Court is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/11/2022

## Practical info

- Postcode: M30 9AR
- Registered manager: Lowe, Amanda
- Local authority: Salford
- Region: North West
- City: Manchester
- Last CQC check: 03/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: On-call system providing out-of-hours staff support during evenings, overnight and weekends
  - Published: 2022-11-05
- Finding
  - Evidence: Full infection prevention and control assurance across all domains
  - Published: 2022-11-05
- Finding
  - Evidence: Thorough accident and incident recording with lessons learnt identified
  - Published: 2022-11-05
- Finding
  - Evidence: Effective partnership working with health and social care organisations and commissioners
  - Published: 2022-11-05
- Finding
  - Evidence: Person-centred care with people's views and choices embedded in care plans
  - Published: 2022-11-05
- Finding
  - Evidence: Strong registered manager praised by staff; open, supportive leadership culture
  - Published: 2022-11-05
- Finding
  - Evidence: Comprehensive governance and audit systems including care plans, daily communication records and staff files
  - Published: 2022-11-05
- Finding
  - Evidence: Robust recruitment checks and electronic staffing system ensuring adequate visit coverage
  - Published: 2022-11-05
- Finding
  - Evidence: Medicines managed safely with complete MAR records and staff competency assessments; previous breach of regulation 12 remediated
  - Published: 2022-11-05

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-11-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-05
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-11-05

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2022-11-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-11-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3526983881

HomeCare Compass is an independent guide and is not affiliated with the CQC.