# Dimensions Wakefield Domiciliary Care Office

*Operated by Dimensions (UK) Limited.*

Dimensions Wakefield Domiciliary Care Office is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2019

## Practical info

- Postcode: WF2 7AN
- Registered manager: Newman, Claire
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 26/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints handled appropriately with 22 complaints and 30 compliments recorded since last inspection
  - Published: 2019-01-26
- Finding
  - Evidence: Cultural needs respected in support plans including gender preferences for personal care
  - Published: 2019-01-26
- Finding
  - Evidence: People and relatives consistently positive, with staff described as 'part of the family'
  - Published: 2019-01-26
- Finding
  - Evidence: Strong quality assurance including spot checks, care plan audits, and management meetings
  - Published: 2019-01-26
- Finding
  - Evidence: Care records contained clear, person-centred information covering all aspects of care
  - Published: 2019-01-26
- Finding
  - Evidence: Regular staff supervision, appraisals, and meaningful development opportunities
  - Published: 2019-01-26
- Finding
  - Evidence: Robust medicine management with trained and competent staff
  - Published: 2019-01-26
- Finding
  - Evidence: People felt safe and staff understood safeguarding responsibilities
  - Published: 2019-01-26
- Finding
  - Evidence: Robust quality assurance framework including daily, weekly, monthly and annual audits with recorded actions and provider oversight.
  - Published: 2016-06-21
- Finding
  - Evidence: Open, approachable management culture with listening events, staff forums, and regular relative meetings.
  - Published: 2016-06-21
- Finding
  - Evidence: Care plans were person-centred, co-produced with people and families, and included life history and individual preferences.
  - Published: 2016-06-21
- Finding
  - Evidence: Good understanding and application of Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.
  - Published: 2016-06-21
- Finding
  - Evidence: Regular one-to-one supervisions held; 360-degree appraisals planned incorporating feedback from people supported.
  - Published: 2016-06-21
- Finding
  - Evidence: Staff received comprehensive induction including Care Certificate, shadowing, and specialist training (e.g. challenging behaviour).
  - Published: 2016-06-21
- Finding
  - Evidence: Medication management was thorough with competency assessments, MAR reconciliation, and regular audits.
  - Published: 2016-06-21
- Finding
  - Evidence: Detailed, person-centred risk assessments focused on enabling independence rather than restricting activity.
  - Published: 2016-06-21
- Finding
  - Evidence: Robust recruitment process including DBS checks and references completed before staff commenced work.
  - Published: 2016-06-21
- Finding
  - Evidence: People felt safe and staff demonstrated clear knowledge of safeguarding policies and local contact procedures.
  - Published: 2016-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-352598150

HomeCare Compass is an independent guide and is not affiliated with the CQC.