# Lotus Home Care, Rotherham

*Operated by Lotus Home Care Limited.*

Lotus Home Care, Rotherham is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 05/08/2023

## Practical info

- Postcode: S63 7JZ
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 05/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager understood their regulatory responsibilities and acted on the duty of candour.
  - Published: 2023-08-05
- Finding
  - Evidence: Satisfaction surveys were conducted regularly and feedback used to drive improvements.
  - Published: 2023-08-05
- Finding
  - Evidence: The service operated within MCA principles with appropriate legal authorisations in place.
  - Published: 2023-08-05
- Finding
  - Evidence: Infection prevention and control practices were robust, with PPE supplied and training completed.
  - Published: 2023-08-05
- Finding
  - Evidence: Staff received safeguarding training and understood reporting responsibilities.
  - Published: 2023-08-05
- Finding
  - Evidence: Accident and incident monitoring system was in place with root cause analysis and lessons learnt.
  - Published: 2023-08-05
- Finding
  - Evidence: The management team demonstrated clear evidence of working hard to address staffing shortfalls in both the short and long term.
  - Published: 2023-08-05
- Finding
  - Evidence: Medicines processes were safe, with MAR and PRN records in place and staff completing competency assessments.
  - Published: 2023-08-05
- Finding
  - Evidence: Care plans were up to date and detailed, with identified and assessed risks ensuring safe care delivery.
  - Published: 2023-08-05
- **leadership** _(minor)_
  - Evidence: Comments included, 'I don't know who the manager is' and 'They need better timings, and better communication.'
  - Published: 2023-08-05
- **communication_with_families** _(minor)_
  - Evidence: Some people said when they had raised concerns, they were not told what had been done to address their concerns.
  - Published: 2023-08-05
- **governance** _(moderate)_
  - Evidence: There was a need to consolidate these improvements.
  - Published: 2023-08-05
- **person_centred_care** _(moderate)_
  - Evidence: Some people did not feel comfortable when their preference for being attended by care staff of a particular gender was not met.
  - Published: 2023-08-05
- **medication_management** _(moderate)_
  - Evidence: Staff do my medication if they are on time, but I can't rely on that.
  - Published: 2023-08-05
- **staffing_levels** _(moderate)_
  - Evidence: The service had experienced a challenging period in staff recruitment, retention as well as Covid-19 related staff sickness.
  - Published: 2023-08-05
- **missed_or_late_visits** _(critical)_
  - Evidence: The morning call is supposed to be 8.45am but I can wait until 11.45am.
  - Published: 2023-08-05
- Finding
  - Evidence: Complaints handled promptly and effectively with office managers visiting people in person to resolve issues.
  - Published: 2018-08-04
- Finding
  - Evidence: Effective use of mobile technology to monitor visit times and respond to emergencies.
  - Published: 2018-08-04
- Finding
  - Evidence: Open, transparent and supportive organisational culture valued by both staff and people using the service.
  - Published: 2018-08-04
- Finding
  - Evidence: Good working relationships with external health and social care professionals including GPs, community nurses and social workers.
  - Published: 2018-08-04
- Finding
  - Evidence: Strong induction programme mapped to Care Certificate standards with regular supervision and competency assessments.
  - Published: 2018-08-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-05
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-05
- Finding
  - Using medicines safely
  - Published: 2023-08-05
- Finding
  - Staffing and recruitment
  - Published: 2023-08-05

### well_led

- Finding
  - Engaging and involving people, working in partnership and duty of candour
  - Published: 2023-08-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-05
- Finding
  - Continuous learning and improving care; managers and staff being clear about their roles
  - Published: 2023-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3518093764

HomeCare Compass is an independent guide and is not affiliated with the CQC.