# Housing 21 - Rokeby Gardens

*Operated by Housing 21.*

Housing 21 - Rokeby Gardens is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/10/2023

## Practical info

- Postcode: DN3 1HP
- Registered manager: Grainger, Emma
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 26/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-10-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-26

### Other

- Finding
  - Evidence: Communication needs identified at assessment and care plans tailored with accessible formats including Braille, large print and audio.
  - Published: 2023-10-26
- Finding
  - Evidence: People involved in service decisions including communal area refurbishment colour scheme and newsletter contributions.
  - Published: 2023-10-26
- Finding
  - Evidence: Positive and open organisational culture with staff recognition, emotional wellbeing support, and a positivity board.
  - Published: 2023-10-26
- Finding
  - Evidence: Proactive end of life care approach including achieving the Gold Standard Framework and a bereavement support pack for relatives.
  - Published: 2023-10-26
- Finding
  - Evidence: Person-centred care plans that were detailed, regularly reviewed, and involved people in decisions about their care.
  - Published: 2023-10-26
- Finding
  - Evidence: Medicines administered safely with MAR chart audits and staff competency checks in place.
  - Published: 2023-10-26

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-10-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-26
- Finding
  - Using medicines safely
  - Published: 2023-10-26
- Finding
  - Staffing and recruitment
  - Published: 2023-10-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-26
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-10-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-351732872

HomeCare Compass is an independent guide and is not affiliated with the CQC.