# The Business Centre

*Operated by Gaps Healthcare & Training Services Limited.*

The Business Centre is a CQC-regulated home-care agency in Redditch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: B97 6HA
- Registered manager: Nyathi, Patience
- Local authority: Worcestershire
- Region: West Midlands
- City: Redditch
- Last CQC check: 10/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Management team demonstrated good understanding of equality, diversity and protected characteristics reflected in care records.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff received training in PPE use and infection control with no reported issues from people or relatives.
  - Published: 2023-06-06
- Finding
  - Evidence: Service working within principles of the Mental Capacity Act; staff understood responsibilities regarding capacity and best interests.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff felt supported by management and described a positive, family-like workplace culture.
  - Published: 2023-06-06
- Finding
  - Evidence: Medicines were administered safely by trained staff, with regular senior competency checks.
  - Published: 2023-06-06
- Finding
  - Evidence: Care plans were completed, reviewed regularly, and signed by people receiving support — an improvement from the previous inspection.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff demonstrated in-depth knowledge of the people they supported, mitigating gaps in risk assessments.
  - Published: 2023-06-06
- Finding
  - Evidence: Safe recruitment practices fully restored; all pre-employment checks including DBS completed, resolving previous breach of Regulation 19.
  - Published: 2023-06-06
- **incident_learning** _(minor)_
  - Evidence: Feedback provided to the service was not used to support quality improvement. People had completed surveys, but these had not been analysed to understand themes.
  - Published: 2023-06-06
- **communication_with_families** _(minor)_
  - Evidence: People and relatives views about communication with managers was mixed. This related to call times and not always being informed if calls would be late or missed.
  - Published: 2023-06-06
- **missed_or_late_visits** _(moderate)_
  - Evidence: One relative said, 'I wouldn't recommend them due to not turning up.'
  - Published: 2023-06-06
- **medication_management** _(minor)_
  - Evidence: Medicines audits required further improvement, to ensure they were completed in a timely manner to ensure mistakes are followed up straight away.
  - Published: 2023-06-06
- **supervision_appraisal** _(moderate)_
  - Evidence: The management team did not always record when spot checks of staff practice had taken place so could not be fully assured all staff were competent in their roles.
  - Published: 2023-06-06
- **care_planning** _(moderate)_
  - Evidence: Risk assessments were not always completed or did not record full information about risk. For example, we found one person did not have a falls risk assessment.
  - Published: 2023-06-06
- **governance** _(moderate)_
  - Evidence: The management team had not used audits to identify gaps in care plans and risk assessments. This meant that some care plans lacked up to date information.
  - Published: 2023-06-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-06
- Finding
  - Using medicines safely
  - Published: 2023-06-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-06
- Finding
  - Staffing and recruitment
  - Published: 2023-06-06
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-30
- Finding
  - Using medicines safely
  - Published: 2022-09-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-30

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-06-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people using the service
  - Published: 2023-06-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-06
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2022-09-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-09-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3514444051

HomeCare Compass is an independent guide and is not affiliated with the CQC.