# Feelcare Domiciliary Services Ltd

Feelcare Domiciliary Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/06/2023

## Practical info

- Postcode: NW6 1DN
- Registered manager: Enriquez, Cristine
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 27/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Governance processes included audits of care plans, medicines and day-to-day operations; duty of candour compliance demonstrated.
  - Published: 2023-06-27
- Finding
  - Evidence: Open and inclusive leadership culture; nominated individual knowledgeable about regulatory requirements and equality legislation.
  - Published: 2023-06-27
- Finding
  - Evidence: No formal complaints received; people and relatives provided consistently positive feedback about the service.
  - Published: 2023-06-27
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and accessible to staff; changes in needs were communicated promptly.
  - Published: 2023-06-27
- Finding
  - Evidence: Staff received infection control training and were provided with adequate PPE including gloves and face masks.
  - Published: 2023-06-27
- Finding
  - Evidence: Medicines administration records completed correctly for all 3 people requiring medicines support; detailed medicines policy in place.
  - Published: 2023-06-27
- Finding
  - Evidence: DBS checks and references completed for all staff prior to commencement; recruitment records verified identity and right to work.
  - Published: 2023-06-27
- Finding
  - Evidence: People felt safe and staff understood how to minimise risks; person-centred risk assessments covered a range of safety and wellbeing needs.
  - Published: 2023-06-27
- Finding
  - Evidence: Close working relationships with GPs, pharmacists, occupational therapists and family members ensured joined-up, multidisciplinary care.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective quality monitoring systems including weekly review of care notes and MAR charts supported continuous improvement.
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager maintained weekly home visits, daily telephone monitoring of care worker attendance and an open-door policy for staff.
  - Published: 2020-01-29
- Finding
  - Evidence: People's privacy, dignity and independence were actively promoted; cultural and religious needs were recorded and respected.
  - Published: 2020-01-29
- Finding
  - Evidence: Continuity of care was maintained through consistent allocation of familiar care workers.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, holistic and signed by people to confirm consent; Mental Capacity Act 2005 was understood and applied.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received induction including the Care Certificate, mandatory training, supervision every two months and annual appraisals.
  - Published: 2020-01-29
- Finding
  - Evidence: Accident and incident investigations were thorough; lessons learned were shared with staff in team meetings and supervision sessions.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed appropriately with MAR charts reviewed weekly by the registered manager and discrepancies investigated promptly.
  - Published: 2020-01-29
- Finding
  - Evidence: Safer recruitment practices were followed, including DBS checks, employment history verification and right-to-work checks.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive risk assessments covered moving and handling, skincare, nutritional and mental health needs, with guidelines embedded in care plans.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and trusted their carers; safeguarding training was up to date and staff demonstrated good knowledge of abuse types and reporting procedures.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3511652613

HomeCare Compass is an independent guide and is not affiliated with the CQC.