# Caremark (Harlow & Epping Forest)

*Operated by Oasis Care-UK Limited.*

Caremark (Harlow & Epping Forest) is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 08/12/2025

## Practical info

- Postcode: CM20 2BJ
- Registered manager: Dias Dahanayake, Kovida
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 08/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-11

### effective

- Finding
  - People can only be deprived of their liberty when legally authorised under the MCA
  - Published: 2023-11-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-11-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2023-11-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-11

### Other

- Finding
  - Evidence: The service worked in partnership with healthcare professionals and external agencies.
  - Published: 2023-11-11
- Finding
  - Evidence: The registered manager implemented a staff emergency welfare fund to support staff.
  - Published: 2023-11-11
- Finding
  - Evidence: The service worked within the principles of the Mental Capacity Act and appropriate legal authorisations were in place.
  - Published: 2023-11-11
- Finding
  - Evidence: Staff were provided with PPE which was replenished whenever required.
  - Published: 2023-11-11
- Finding
  - Evidence: An electronic system alerted office staff if a visit had not been made within 15 minutes of the scheduled time.
  - Published: 2023-11-11
- Finding
  - Evidence: People's protected characteristics under the Equalities Act 2010 were identified as part of their needs assessment.
  - Published: 2023-11-11
- Finding
  - Evidence: Staff treated people with dignity and respect and were attentive to people's emotions and support needs.
  - Published: 2023-11-11
- Finding
  - Evidence: People and their relatives were involved in the planning and review of their care.
  - Published: 2023-11-11
- **missed_or_late_visits** _(minor)_
  - Evidence: A lot of the time they're late, big issue is time keeping which is atrocious on occasions.
  - Published: 2023-11-11
- **record_keeping** _(moderate)_
  - Evidence: gaps in recruitment files, such as not having an application form containing full employment history, an incomplete health declaration and not all references received had been verified.
  - Published: 2023-11-11

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-11-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-11-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-11
- Finding
  - End of life care and support
  - Published: 2023-11-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-11
- Finding
  - Staffing and recruitment
  - Published: 2023-11-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-11-11
- Finding
  - Using medicines safely
  - Published: 2023-11-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-11
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-11-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-11
- Finding
  - Promoting a positive culture; Managers and staff being clear about their roles and regulatory requirements
  - Published: 2023-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3508484846

HomeCare Compass is an independent guide and is not affiliated with the CQC.