# Radis Community Care (Live-in Services)

*Operated by G P Homecare Limited.*

Radis Community Care (Live-in Services) is a CQC-regulated home-care agency in Tamworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/05/2019

## Practical info

- Postcode: B77 4AS
- Registered manager: Provan, Donna
- Local authority: Staffordshire
- Region: West Midlands
- City: Tamworth
- Last CQC check: 22/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported
  - Published: 2019-06-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Access to healthcare services
  - Published: 2019-06-21
- Finding
  - Staff providing consistent, effective, timely care
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough
  - Published: 2019-06-21
- Finding
  - Staff skills, knowledge and experience
  - Published: 2019-06-21
- Finding
  - Assessing people's needs and choices
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Annual surveys used to identify and act on areas for improvement
  - Published: 2019-06-21
- Finding
  - Evidence: Positive professional feedback on communication and responsiveness of management and staff
  - Published: 2019-06-21
- Finding
  - Evidence: Bespoke training provided to meet individual complex and clinical care needs
  - Published: 2019-06-21
- Finding
  - Evidence: Approachable, responsive management team with robust governance including audits, spot checks and monthly visits
  - Published: 2019-06-21
- Finding
  - Evidence: Strong safeguarding awareness with staff able to recognise and report abuse in line with provider policy
  - Published: 2019-06-21
- Finding
  - Evidence: Safe medicines management with MAR records, trained staff, and positive feedback from people and relatives
  - Published: 2019-06-21
- Finding
  - Evidence: Detailed risk assessments and care plans developed with people and relatives, reflecting diverse needs and preferences
  - Published: 2019-06-21

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - Personalised care
  - Published: 2019-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-21
- Finding
  - Using medicines safely
  - Published: 2019-06-21
- Finding
  - Staffing levels and safe recruitment
  - Published: 2019-06-21
- Finding
  - Safeguarding systems and processes
  - Published: 2019-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-21
- Finding
  - Engaging and involving people, public and staff
  - Published: 2019-06-21
- Finding
  - Person-centred culture and duty of candour
  - Published: 2019-06-21
- Finding
  - Leadership, management and governance
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3505252215

HomeCare Compass is an independent guide and is not affiliated with the CQC.