# Ace Homecare London

*Operated by Ace Homecare Services Limited.*

Ace Homecare London is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: HA1 1PD
- Registered manager: Kahin, Hoda
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 10/Feb/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-10-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-19

### Other

- Finding
  - Evidence: Infection control practices were confirmed by people and staff, with PPE available and used appropriately.
  - Published: 2023-10-19
- Finding
  - Evidence: The service imposed a voluntary embargo on new contracts to address identified deficiencies.
  - Published: 2023-10-19
- Finding
  - Evidence: People's cultural, religious and communication needs were assessed and matched with appropriately skilled staff, including language-matched carers.
  - Published: 2023-10-19
- Finding
  - Evidence: The service worked effectively with health and social care professionals, with three care professionals providing positive feedback on partnership working.
  - Published: 2023-10-19
- Finding
  - Evidence: People and relatives expressed high satisfaction with staff competence, dignity, respect and cultural sensitivity.
  - Published: 2023-10-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-19
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-10-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-19
- Finding
  - Using medicines safely
  - Published: 2023-10-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-19
- Finding
  - Staffing and recruitment
  - Published: 2023-10-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-19
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-10-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-19
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2023-10-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-19
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3504471269

HomeCare Compass is an independent guide and is not affiliated with the CQC.