# Nursing Direct Ltd - DCA Office

*Operated by Nursing Direct Healthcare Limited.*

Nursing Direct Ltd - DCA Office is a CQC-regulated home-care agency in Coulsdon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/09/2023

## Practical info

- Postcode: CR5 2YH
- Registered manager: Harris, Leanne
- Local authority: Croydon
- Region: London
- City: Coulsdon
- Last CQC check: 07/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-07
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-09-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-07

### Other

- Finding
  - Evidence: Positive open culture with registered manager welcoming feedback and committed to continuous improvement.
  - Published: 2023-09-07
- Finding
  - Evidence: Strong joint working with ICBs, local authorities, social workers, district nurses and GPs.
  - Published: 2023-09-07
- Finding
  - Evidence: Effective complaints handling with timely resolution and shared learning.
  - Published: 2023-09-07
- Finding
  - Evidence: Comprehensive infection control policy and training including PPE and food hygiene.
  - Published: 2023-09-07
- Finding
  - Evidence: Staff received specialist training tailored to each person's medical needs, including dementia, nutrition and equipment use.
  - Published: 2023-09-07
- Finding
  - Evidence: Consistent staffing providing continuity and strong relationships between staff and people using the service.
  - Published: 2023-09-07
- Finding
  - Evidence: Person-centred care plans personalised to individual needs, reviewed regularly with people and their relatives.
  - Published: 2023-09-07
- Finding
  - Evidence: Medicines administered safely with annual competency checks, audits and appropriate staff training.
  - Published: 2023-09-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-09-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-07
- Finding
  - Using medicines safely
  - Published: 2023-09-07
- Finding
  - Staffing and recruitment
  - Published: 2023-09-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-07
- Finding
  - Continuous learning and improving care
  - Published: 2023-09-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3493418843

HomeCare Compass is an independent guide and is not affiliated with the CQC.