# Bluefield Care Services

*Operated by Bluefield Care Services Limited.*

Bluefield Care Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 28/03/2024

## Practical info

- Postcode: SE13 6JZ
- Registered manager: Oyebade, Cynthia
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 28/Mar/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-17
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2024-04-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-17
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2024-04-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2024-04-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-17

### Other

- Finding
  - Evidence: Provider worked in partnership with healthcare professionals and other agencies
  - Published: 2024-04-17
- Finding
  - Evidence: People and relatives were involved in care planning and reviews
  - Published: 2024-04-17
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act 2005
  - Published: 2024-04-17
- Finding
  - Evidence: Staff received training in infection control and followed good hygiene practices
  - Published: 2024-04-17
- Finding
  - Evidence: Risk assessments undertaken and support plans put in place to guide safe care delivery
  - Published: 2024-04-17

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-17
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2024-04-17
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-17
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-04-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-17

### safe

- Finding
  - Infection control
  - Published: 2024-04-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-17
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-17
- Finding
  - Using medicines safely
  - Published: 2024-04-17
- Finding
  - Staffing and recruitment
  - Published: 2024-04-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-04-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-04-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-17
- Finding
  - Managers and staff being clear about their roles and understanding quality performance and risks
  - Published: 2024-04-17
- Finding
  - Continuous learning and improving care
  - Published: 2024-04-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3492776865

HomeCare Compass is an independent guide and is not affiliated with the CQC.