# Reto Care Limited

Reto Care Limited is a CQC-regulated home-care agency in Stoke-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/02/2023

## Practical info

- Postcode: ST6 1EB
- Registered manager: Taku, Regina
- Local authority: Stoke-on-Trent
- Region: West Midlands
- City: Stoke-on-trent
- Last CQC check: 16/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular staff meetings, supervisions and training keeping staff informed and well-supported
  - Published: 2023-02-16
- Finding
  - Evidence: Open culture with duty of candour understood and practised by registered manager
  - Published: 2023-02-16
- Finding
  - Evidence: Effective partnership working with external agencies such as occupational therapists
  - Published: 2023-02-16
- Finding
  - Evidence: Strong governance including regular audits, spot checks, supervisions, and monthly calls to service users
  - Published: 2023-02-16
- Finding
  - Evidence: Registered manager improved electronic care planning system enabling easy updates and staff access
  - Published: 2023-02-16
- Finding
  - Evidence: Person-centred care delivery with flexible, responsive approach to individual needs and preferences
  - Published: 2023-02-16
- Finding
  - Evidence: Sufficient staffing levels with good reliability reported by people and relatives
  - Published: 2023-02-16
- Finding
  - Evidence: Safe staff recruitment with appropriate pre-employment checks including DBS
  - Published: 2023-02-16
- Finding
  - Evidence: Medicines management improved since last inspection with full audit of all medicines records replacing sampling
  - Published: 2023-02-16
- Finding
  - Evidence: Detailed risk assessments in place and regularly reviewed; staff knowledgeable about safe support techniques
  - Published: 2023-02-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3492289214

HomeCare Compass is an independent guide and is not affiliated with the CQC.