# Caremark Cannock Chase and South Staffordshire

*Operated by Cannock Chase and South Staffordshire Care 28 Limited.*

Caremark Cannock Chase and South Staffordshire is a CQC-regulated home-care agency in Cannock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/10/2018

## Practical info

- Postcode: WS11 1AP
- Registered manager: Appleton, Emma
- Local authority: Staffordshire
- Region: West Midlands
- City: Cannock
- Last CQC check: 05/Oct/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Respect for privacy, dignity and independence
  - Published: 2020-01-29
- Finding
  - Relationships between staff and people using the service
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2020-01-29
- Finding
  - Staff supervision arrangements
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act and DoLS compliance
  - Published: 2020-01-29
- Finding
  - Staff induction, training and competency checks
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: People were supported with nutrition and access to healthcare professionals when needed.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood and respected people's cultural diversity and gender preferences for care.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt involved in planning and reviewing their care and felt confident raising concerns or complaints.
  - Published: 2020-01-29
- Finding
  - Evidence: People were encouraged to maintain their independence and staff respected their daily routines and preferences.
  - Published: 2020-01-29
- Finding
  - Evidence: The provider followed robust recruitment procedures including DBS checks and references to ensure staff suitability.
  - Published: 2020-01-29
- Finding
  - Evidence: Risks associated with people's care and home environment were assessed and management plans were in place and regularly reviewed.
  - Published: 2020-01-29
- Finding
  - Evidence: People had good relationships with staff and felt safe when supported; staff were kind, caring and respected people's privacy and dignity.
  - Published: 2020-01-29
- **staff_competency** _(moderate)_
  - Evidence: Staff knowledge and competency to fulfil their role was not checked by the provider. Registered manager's train the trainer qualification was not in safe moving and handling or medicines management.
  - Published: 2020-01-29
- **incident_learning** _(moderate)_
  - Evidence: Notifications of important events that occurred in the service were not always sent to us. The provider did not always notify us when concerns had been referred to the local safeguarding team.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: There were no checks carried out on the daily logs staff completed. One person's record did not have an entry for two of their calls and there was no evidence the provider monitored these records.
  - Published: 2020-01-29
- **safeguarding** _(moderate)_
  - Evidence: One member of staff was not aware of how to escalate their concerns to the local safeguarding team if they felt appropriate action had not been taken.
  - Published: 2020-01-29
- **supervision_appraisal** _(moderate)_
  - Evidence: Some staff told us the registered manager had begun to hold supervision meetings with them, although the arrangements were not formal and there was no set agenda.
  - Published: 2020-01-29

### responsive

- Finding
  - Cultural competency and individual preferences
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care planning and review
  - Published: 2020-01-29
- Finding
  - Out-of-hours responsiveness and emergency contact
  - Published: 2020-01-29

### safe

- Finding
  - Safe recruitment procedures
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29
- Finding
  - Safeguarding knowledge and escalation procedures
  - Published: 2020-01-29
- Finding
  - Medicines administered and managed safely
  - Published: 2020-01-29
- Finding
  - Staffing levels sufficient to ensure timely care
  - Published: 2020-01-29

### well_led

- Finding
  - Staff morale, culture and listening to staff
  - Published: 2020-01-29
- Finding
  - Regulatory notification compliance
  - Published: 2020-01-29
- Finding
  - Quality assurance and governance systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3489710695

HomeCare Compass is an independent guide and is not affiliated with the CQC.