# Constable Care

*Operated by Constable Care Ltd.*

Constable Care is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/03/2026

## Practical info

- Postcode: CO7 0AE
- Registered manager: Williamson, Rebecca
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 26/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-04-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-04-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-04-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-04-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-04-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-04-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-04-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-04-24

### Other

- Finding
  - Evidence: Manager was proactive in addressing shortfalls identified by commissioners.
  - Published: 2019-04-24
- Finding
  - Evidence: Open, supportive culture where staff felt comfortable raising concerns without fear of repercussion.
  - Published: 2019-04-24
- Finding
  - Evidence: Person-centred assessments ensured staff had required skills before accepting new care packages.
  - Published: 2019-04-24
- Finding
  - Evidence: Effective infection control practices observed, with PPE available at every visit.
  - Published: 2019-04-24
- Finding
  - Evidence: People were fully involved in decisions about their care and supported to maintain independence.
  - Published: 2019-04-24
- Finding
  - Evidence: Medicines management was safe, with staff trained and competency-assessed.
  - Published: 2019-04-24
- Finding
  - Evidence: Robust safeguarding awareness: staff knew how to recognise and report abuse internally and externally.
  - Published: 2019-04-24
- Finding
  - Evidence: People received consistent care from the same staff, with no missed visits reported.
  - Published: 2019-04-24
- Finding
  - Evidence: Staff were kind, compassionate and highly motivated, going above and beyond their care packages for people.
  - Published: 2019-04-24

### responsive

- Finding
  - End of life care and support
  - Published: 2019-04-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-04-24
- Finding
  - The provision of accessible information
  - Published: 2019-04-24
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-04-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2019-04-24
- Finding
  - Using medicines safely
  - Published: 2019-04-24
- Finding
  - Staffing and recruitment
  - Published: 2019-04-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2019-04-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-04-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2019-04-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-04-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-04-24
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2019-04-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3489101575

HomeCare Compass is an independent guide and is not affiliated with the CQC.