# A chance for life Ltd

*Operated by A Chance for Life Limited.*

A chance for life Ltd is a CQC-regulated home-care agency in Penrith.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/01/2018

## Practical info

- Postcode: CA11 9GQ
- Registered manager: Chance, Louise
- Local authority: Westmorland and Furness
- Region: North West
- City: Penrith
- Last CQC check: 25/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Families involved in care planning and asked for feedback about staff during appraisals.
  - Published: 2023-08-25
- Finding
  - Evidence: Active engagement with multidisciplinary teams and external agencies evident in care plans.
  - Published: 2023-08-25
- Finding
  - Evidence: Lessons learnt from incidents were communicated to staff through face-to-face meetings and electronic communications.
  - Published: 2023-08-25
- Finding
  - Evidence: Open and inclusive culture promoted by the registered manager with good communication with families.
  - Published: 2023-08-25
- Finding
  - Evidence: Effective infection prevention and control systems including COVID-19 guidance and PPE supply.
  - Published: 2023-08-25
- Finding
  - Evidence: Strong continuity of care with consistent carers assigned to individuals.
  - Published: 2023-08-25
- Finding
  - Evidence: Person-centred care plans were in place with people having input into their own care.
  - Published: 2023-08-25
- Finding
  - Evidence: Staff were recruited safely with DBS checks and two references completed for all new staff.
  - Published: 2023-08-25
- Finding
  - Evidence: People felt very safe and expressed high confidence in staff, with family members reporting 100% satisfaction with safety.
  - Published: 2023-08-25
- **governance** _(minor)_
  - Evidence: The provider's audits and checks to monitor the quality and safety of the service did not always identify some recording shortfalls with medication.
  - Published: 2023-08-25
- **medication_management** _(minor)_
  - Evidence: Medicine records were not always clear and did not follow the medicines policy. Recording issues were discussed with the registered manager and addressed immediately.
  - Published: 2023-08-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-25
- Finding
  - Staffing and recruitment
  - Published: 2023-08-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-25
- Finding
  - Using medicines safely
  - Published: 2023-08-25

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-08-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-348572424

HomeCare Compass is an independent guide and is not affiliated with the CQC.