# Opportunities for Adults and Children

*Operated by Purple Oak Support.*

Opportunities for Adults and Children is a CQC-regulated home-care agency in Andover.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SP10 2EG
- Registered manager: Hudgell, Jade
- Local authority: Hampshire
- Region: South East
- City: Andover
- Last CQC check: 02/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider was effective in supporting people to access community activities and maintain social connections.
  - Published: 2023-05-05
- Finding
  - Evidence: Some relatives reported very positive experiences: 'She's incredibly safe, I'm over the moon with her care. They do an amazing job.'
  - Published: 2023-05-05
- Finding
  - Evidence: Provider responded promptly to inspection concerns, submitting action plans and engaging the local authority safeguarding team.
  - Published: 2023-05-05
- Finding
  - Evidence: Staff worked effectively with external health and social care professionals, supporting people to attend medical appointments.
  - Published: 2023-05-05
- Finding
  - Evidence: Provider was working in accordance with Duty of Candour regulation, acting openly and transparently when things went wrong.
  - Published: 2023-05-05
- Finding
  - Evidence: Staff were aware of their responsibilities in relation to safeguarding and could describe types of abuse and appropriate actions.
  - Published: 2023-05-05
- **supervision_appraisal** _(minor)_
  - Evidence: I haven't had much management support, they've given excuses saying they are busy.
  - Published: 2023-05-05
- **safeguarding** _(moderate)_
  - Evidence: it was noted in one person's care plan they may exhibit behaviours which could place people at risk of harm... it failed to provide sufficient guidance to ensure all people were supported to stay safe.
  - Published: 2023-05-05
- **staff_training** _(moderate)_
  - Evidence: Two staff told us they didn't know what cleaning products should be used and said they had not received training in this area.
  - Published: 2023-05-05
- **leadership** _(moderate)_
  - Evidence: Managers and staff were not always clear about their roles and responsibilities which created inconsistency in respect of oversight and leadership.
  - Published: 2023-05-05
- **record_keeping** _(moderate)_
  - Evidence: We found no records in place demonstrating staff had repositioned the catheter, emptied the bag or they had received appropriate training in this area.
  - Published: 2023-05-05
- **governance** _(critical)_
  - Evidence: The providers governance arrangements failed to drive improvement on a consistent basis.
  - Published: 2023-05-05
- **consent_capacity** _(critical)_
  - Evidence: restrictions were in place which had not been authorised in people's best interests... no approved authorisations agreed by the court of protection.
  - Published: 2023-05-05
- **care_planning** _(moderate)_
  - Evidence: one person's care plans failed to detail the required actions staff should take to reduce the possibility of acquiring an infection.
  - Published: 2023-05-05
- **medication_management** _(critical)_
  - Evidence: we found no PRN protocol for the use of Timodine Cream, Daktacort Cream, Daktarin Miconazole nitrate cream and Laxido.
  - Published: 2023-05-05
- **staffing_levels** _(critical)_
  - Evidence: the organisation had 7 staff vacancies. During our inspection, 4 staff from one particular house resigned which increased the number of staff vacancies to 11.
  - Published: 2023-05-05

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-05
- Finding
  - Using medicines safely
  - Published: 2023-05-05
- Finding
  - Staffing and recruitment
  - Published: 2023-05-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-05-05
- Finding
  - Learning lessons and improving care
  - Published: 2023-05-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-05-05
- Finding
  - Governance and quality monitoring
  - Published: 2020-01-29
- Finding
  - Leadership and culture
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-344851799

HomeCare Compass is an independent guide and is not affiliated with the CQC.