# Doncaster Community Support

*Operated by Royal Mencap Society.*

Doncaster Community Support is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: DN3 1HR
- Registered manager: Nelson, Kirsty
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 07/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-10

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-01-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-10

### Other

- Finding
  - Evidence: The provider demonstrated an open and transparent approach and understood their duty of candour responsibilities.
  - Published: 2024-01-10
- Finding
  - Evidence: People's concerns and complaints were recorded, investigated, and responded to appropriately.
  - Published: 2024-01-10
- Finding
  - Evidence: Staff used person-centred planning tools to help people reach their goals and aspirations.
  - Published: 2024-01-10
- Finding
  - Evidence: People had individual communication plans detailing effective and preferred methods of communication.
  - Published: 2024-01-10
- Finding
  - Evidence: Staff supported people to maintain relationships and pursue personalised social and leisure interests.
  - Published: 2024-01-10
- Finding
  - Evidence: People received their medication as required with appropriate 'as and when required' guidance.
  - Published: 2024-01-10
- Finding
  - Evidence: Accident and incidents were analysed for themes and trends, with learning shared with staff.
  - Published: 2024-01-10
- Finding
  - Evidence: Risks to people's safety and welfare were assessed appropriately with plans in place to minimise risk.
  - Published: 2024-01-10

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-10
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-01-10
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-10
- Finding
  - Using medicines safely
  - Published: 2024-01-10
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-01-10
- Finding
  - Staffing and recruitment
  - Published: 2024-01-10

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-341611699

HomeCare Compass is an independent guide and is not affiliated with the CQC.