# Henley Care Limited

Henley Care Limited is a CQC-regulated home-care agency in Henley-on-thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/01/2019

## Practical info

- Postcode: RG9 1SB
- Registered manager: Paluszkiewicz, Izabela
- Local authority: Oxfordshire
- Region: South East
- City: Henley-on-thames
- Last CQC check: 10/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust recruitment processes including DBS checks and references in place
  - Published: 2019-01-10
- Finding
  - Evidence: Staff supported people's independence and involved them in all aspects of their care
  - Published: 2019-01-10
- Finding
  - Evidence: Service worked closely with health and social care professionals to coordinate care
  - Published: 2019-01-10
- Finding
  - Evidence: Registered manager was highly regarded by people, relatives and health professionals
  - Published: 2019-01-10
- Finding
  - Evidence: Care plans were person-centred, detailed and co-produced with people and relatives
  - Published: 2019-01-10
- Finding
  - Evidence: Staff demonstrated compassion, dignity and respect, treating people as individuals
  - Published: 2019-01-10
- Finding
  - Evidence: Medicines managed safely with fully completed MAR records and competency-assessed staff
  - Published: 2019-01-10
- Finding
  - Evidence: People felt safe and staff were consistently on time with no missed visits reported
  - Published: 2019-01-10
- Finding
  - Evidence: People's cultural and social needs were identified and met, including support to attend church and community activities
  - Published: 2016-06-14
- Finding
  - Evidence: People were supported in line with MCA principles including mental capacity assessments and best interest processes
  - Published: 2016-06-14
- Finding
  - Evidence: Staff felt well supported with good communication, accessible management, regular staff meetings and memos
  - Published: 2016-06-14
- Finding
  - Evidence: Registered manager promoted a caring culture; people, relatives and staff were overwhelmingly positive about leadership and communication
  - Published: 2016-06-14
- Finding
  - Evidence: Care plans were personalised, reflecting life histories, cultural needs, health conditions and independence goals
  - Published: 2016-06-14
- Finding
  - Evidence: Staff arrived on time with no missed visits reported; electronic scheduling system ensured all visits were covered
  - Published: 2016-06-14
- Finding
  - Evidence: Medicines were managed safely with person-specific training, competency sign-off and fully completed MAR records
  - Published: 2016-06-14
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding responsibilities with appropriate referrals made to local authority and DBS
  - Published: 2016-06-14
- **other** _(minor)_
  - Evidence: However there was no written contingency plan. We spoke to the registered manager who told us they would put a written plan in place.
  - Published: 2016-06-14
- **governance** _(minor)_
  - Evidence: There was no written action plan; however the registered manager told us the actions they planned to take to improve the service.
  - Published: 2016-06-14
- **supervision_appraisal** _(minor)_
  - Evidence: records showed not all staff had received supervision in line with the providers supervision policy
  - Published: 2016-06-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-341050669

HomeCare Compass is an independent guide and is not affiliated with the CQC.