# Premium Community Care Ltd

Premium Community Care Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/04/2019

## Practical info

- Postcode: B25 8UR
- Registered manager: Hassen, Louise
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 04/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Support for independence
  - Published: 2020-01-29
- Finding
  - Dignity, respect and person-centred care consistency
  - Published: 2020-01-29
- Finding
  - Kindness and compassion of staff
  - Published: 2020-01-29

### effective

- Finding
  - Access to healthcare
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration monitoring
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Staff training and supervision
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff encouraged people to access healthcare professionals when necessary and followed healthcare guidance.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were involved in developing and reviewing care plans.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives reported staff were caring, kind, and supported independence and dignity.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received training, supervision, and were supported to complete the Care Certificate during induction.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff knew how to report safeguarding concerns and had responded appropriately to concerns raised.
  - Published: 2020-01-29
- **safeguarding** _(moderate)_
  - Evidence: the registered manager had not met their requirements in relation to informing us of safeguarding incidents and concerns that had occurred.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: one person's daily fluid and food monitoring notes were not consistently completed, with gaps in one person's daily records for up to 19 days on one occasion.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: although staff provided examples of how they encouraged people to make their own choices, they were not aware of the MCA.
  - Published: 2020-01-29
- **complaints_handling** _(moderate)_
  - Evidence: We saw that no complaints had been recorded since 2013, however...some issues raised...met the definition of a complaint...but had not been addressed as such.
  - Published: 2020-01-29
- **incident_learning** _(moderate)_
  - Evidence: We found that incidents were not always used as a learning opportunity to improve how risks were managed.
  - Published: 2020-01-29
- **care_planning** _(moderate)_
  - Evidence: There was no detailed guidance for staff about how they were to protect people from the risks associated with their health conditions.
  - Published: 2020-01-29
- **governance** _(critical)_
  - Evidence: Systems in place to monitor compliance with the regulations were not effective and had failed to identify that compliance was not consistently achieved.
  - Published: 2020-01-29
- **staffing_levels** _(critical)_
  - Evidence: No review or action had been undertaken to identify if there were insufficient numbers of staff employed or if the deployment arrangements needed to be changed.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and involvement
  - Published: 2020-01-29

### safe

- Finding
  - Recruitment processes
  - Published: 2020-01-29
- Finding
  - Risk assessment and care records guidance
  - Published: 2020-01-29
- Finding
  - Safeguarding awareness and response
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Staffing deployment and timeliness of calls
  - Published: 2020-01-29

### well_led

- Finding
  - Learning from incidents and complaints
  - Published: 2020-01-29
- Finding
  - Leadership approachability and staff support
  - Published: 2020-01-29
- Finding
  - Quality assurance and audit effectiveness
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-340793978

HomeCare Compass is an independent guide and is not affiliated with the CQC.