# The Old Rectory

*Operated by Parkcare Homes (No.2) Limited.*

The Old Rectory is a CQC-regulated home-care agency in Trowbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: BA14 9AA
- Registered manager: Hibbs, Teresa
- Local authority: Wiltshire
- Region: South West
- City: Trowbridge
- Last CQC check: 18/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred support and relationships
  - Published: 2021-10-30
- Finding
  - Respecting dignity and privacy
  - Published: 2021-10-30

### effective

- Finding
  - Meeting nutritional and healthcare needs
  - Published: 2021-10-30
- Finding
  - Staff supervision
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Incident and accident reports were analysed and action plans reviewed to reduce reoccurrence.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive, respectful interactions observed between staff and people, with staff consulting people before offering support.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to maintain ongoing health care needs including specialist referrals and hospital passports.
  - Published: 2021-10-30
- Finding
  - Evidence: Support plans were developed to meet all aspects of people's care and treatment needs, monitored monthly by keyworkers.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular one-to-one supervision meetings with line managers to discuss performance and concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Risks were assessed with clear action plans developed to minimise risk to people.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction programme for new staff including shadowing and essential training.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding procedures and knew signs of abuse and actions required.
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: The next of kin giving consent did not have power of attorney. This meant best interest decisions to share information was not made within the principles of the MCA 2005.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: Medicine management audits had not identified staff were not signing MAR charts following the administration of some medicines and that staff were not following the cleaning schedules.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: There were no daily report entries on 11, 12 and 15 November 2015 for one person. Activity planners were not up to date, keyworker notes on two occasions stated that daily reports had entries missing.
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: Staff had not signed the MAR charts for two people on a few occasions when medicines were administered.
  - Published: 2021-10-30
- **staffing_levels** _(critical)_
  - Evidence: Insufficient staff were deployed to meet people's needs. Staff said the service was often short staffed. The registered manager said there had been a 27 percent turnover of staff.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community engagement
  - Published: 2021-10-30
- Finding
  - Care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medication administration records
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30

### well_led

- Finding
  - Gathering people's views
  - Published: 2021-10-30
- Finding
  - Staff recruitment and retention
  - Published: 2021-10-30
- Finding
  - Audit and governance systems
  - Published: 2021-10-30
- Finding
  - Record keeping and monitoring
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-339159444

HomeCare Compass is an independent guide and is not affiliated with the CQC.