# Bush & Company Rehabilitation Limited

Bush & Company Rehabilitation Limited is a CQC-regulated home-care agency in Daventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/01/2024

## Practical info

- Postcode: NN11 8PB
- Registered manager: Harris, Jamie
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Daventry
- Last CQC check: 18/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider meeting Accessible Information Standard; communication needs documented and supported including for non-verbal individuals.
  - Published: 2024-02-17
- Finding
  - Evidence: End of life care plans in place where appropriate, incorporating cultural and religious needs.
  - Published: 2024-02-17
- Finding
  - Evidence: Positive open culture with reflective practice led by a clinical lead, regular supervision, staff meetings and shared learning.
  - Published: 2024-02-17
- Finding
  - Evidence: Effective partnership working with health professionals, solicitors, local authorities, schools and therapists to coordinate holistic care.
  - Published: 2024-02-17
- Finding
  - Evidence: Strong safeguarding culture with incident reporting, a safeguarding board review process, and lessons-learned approach to prevent reoccurrence.
  - Published: 2024-02-17
- Finding
  - Evidence: Staff received specialist training tailored to individual needs, including autonomic dysreflexia, epilepsy, PEG tube management and evacuation procedures.
  - Published: 2024-02-17
- Finding
  - Evidence: Comprehensive pre-assessment using evidence-based tools (e.g. MUST) covering protected characteristics, goals and preferences.
  - Published: 2024-02-17
- Finding
  - Evidence: Bespoke staff teams recruited to match each person's family culture, lifestyle and language needs, with people and relatives involved in the employment process.
  - Published: 2024-02-17
- Finding
  - Evidence: Complaints procedure accessible; feedback used to drive continuous improvement
  - Published: 2020-01-29
- Finding
  - Evidence: Strong multi-disciplinary working with healthcare professionals to meet complex health needs
  - Published: 2020-01-29
- Finding
  - Evidence: Consent and Mental Capacity Act 2005 principles fully embedded in practice
  - Published: 2020-01-29
- Finding
  - Evidence: Effective quality assurance systems including audits, feedback surveys, and incident analysis
  - Published: 2020-01-29
- Finding
  - Evidence: Open and transparent culture with strong leadership; registered managers led by example
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans regularly reviewed, including 'About Me' sections reflecting individual preferences
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive induction, regular training, supervision, and annual appraisals
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with pharmacy-filled dossett boxes, completed MAR sheets, and regular stock monitoring
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment process including DBS checks, references, and face-to-face interviews
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staff team with strong knowledge of individual needs, supporting complex rehabilitation effectively
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-336156311

HomeCare Compass is an independent guide and is not affiliated with the CQC.