# Atlas Care Services Peterborough

*Operated by Atlas Care Services Ltd.*

Atlas Care Services Peterborough is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/11/2017

## Practical info

- Postcode: PE1 5TX
- Registered manager: Chinosengwa, Sithembinkosi
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 08/Nov/2017 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open culture with staff feeling supported and aware of whistleblowing policy
  - Published: 2021-01-26
- Finding
  - Evidence: MCA and DoLS training in place; nutritional and dietary needs assessed and met
  - Published: 2021-01-26
- Finding
  - Evidence: Strong quality assurance processes including audits, surveys, courtesy calls, and unannounced competency checks
  - Published: 2021-01-26
- Finding
  - Evidence: Effective complaints procedure with complaints resolved to complainants' satisfaction
  - Published: 2021-01-26
- Finding
  - Evidence: People's privacy, dignity, and independence were respected; care delivered in a warm and patient manner
  - Published: 2021-01-26
- Finding
  - Evidence: Staff received regular training, supervision, annual appraisal, and shadowing during induction
  - Published: 2021-01-26
- Finding
  - Evidence: Sufficient staffing levels with robust recruitment procedures including DBS checks and references
  - Published: 2021-01-26
- Finding
  - Evidence: Staff were knowledgeable about safeguarding procedures and reporting responsibilities
  - Published: 2021-01-26
- **communication_with_families** _(minor)_
  - Evidence: There have been some occasions when staff have been late and I have not always been contacted by the office.
  - Published: 2021-01-26
- **care_planning** _(minor)_
  - Evidence: Some of the care plans we saw were not written in sufficient step by step detail to describe the care that was to be given. There were vague statements such as 'give assistance'.
  - Published: 2021-01-26
- **medication_management** _(moderate)_
  - Evidence: Guidelines were not in place for the administration of a specific medicine [Alendronic acid] and some staff we spoke with were not aware of how it should be administered.
  - Published: 2021-01-26
- **medication_management** _(moderate)_
  - Evidence: In some of the medication administration records (MARs) staff did not always enter the required code and therefore failed to complete the MARs as they should have done.
  - Published: 2021-01-26
- Finding
  - Evidence: Positive feedback from people, relatives, local authority care managers and healthcare professionals.
  - Published: 2017-11-08
- Finding
  - Evidence: Regular programme of audits covering medicines, training, care planning and recruitment with prompt follow-up on shortfalls.
  - Published: 2017-11-08
- Finding
  - Evidence: Open and transparent culture with staff feeling able to raise concerns and contribute ideas.
  - Published: 2017-11-08
- Finding
  - Evidence: Care plans were person-centred, detailed and regularly reviewed with involvement of people and relatives.
  - Published: 2017-11-08
- Finding
  - Evidence: Effective formal and informal supervision system supporting staff development.
  - Published: 2017-11-08
- Finding
  - Evidence: Comprehensive staff training programme including Care Certificate, MCA, safeguarding and moving and handling.
  - Published: 2017-11-08
- Finding
  - Evidence: Sufficient staffing levels monitored on an ongoing basis with active recruitment in progress.
  - Published: 2017-11-08
- Finding
  - Evidence: Medicines administration supported by staff training and competency checks.
  - Published: 2017-11-08
- Finding
  - Evidence: Robust safeguarding policies and staff awareness of reporting procedures were in place.
  - Published: 2017-11-08
- Finding
  - Evidence: People felt safe and expressed high satisfaction with care staff, describing them as kind, respectful and cheerful.
  - Published: 2017-11-08
- **missed_or_late_visits** _(minor)_
  - Evidence: People said that staff generally arrived on time but there had been occasions when staff had arrived late but this was not a frequent occurrence.
  - Published: 2017-11-08
- **governance** _(minor)_
  - Evidence: A registered manager was not in post at the time of the inspection. The service had not had a registered manager in post since August 2017.
  - Published: 2017-11-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-334729936

HomeCare Compass is an independent guide and is not affiliated with the CQC.