# South Tees Home Support Service

*Operated by Middlesbrough Borough Council.*

South Tees Home Support Service is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/01/2020

## Practical info

- Postcode: TS2 1JP
- Registered manager: Baxter, Jacqueline
- Local authority: Middlesbrough
- Region: North East
- City: Middlesbrough
- Last CQC check: 29/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Equality and diversity
  - Published: 2023-03-30
- Finding
  - Promoting independence
  - Published: 2023-03-30
- Finding
  - Dignity, respect and kindness
  - Published: 2023-03-30

### effective

- Finding
  - Mental Capacity Act / consent
  - Published: 2023-03-30
- Finding
  - Multi-agency working
  - Published: 2023-03-30
- Finding
  - Assessment and care planning
  - Published: 2023-03-30
- Finding
  - Supervision and appraisal
  - Published: 2023-03-30
- Finding
  - Staff training
  - Published: 2023-03-30

### Other

- Finding
  - Evidence: Registered manager submitted required notifications to CQC in a timely way.
  - Published: 2023-03-30
- Finding
  - Evidence: Staff spoke positively about leadership, culture and values of the service.
  - Published: 2023-03-30
- Finding
  - Evidence: Strong multi-agency working and community links, including fortnightly multi-agency panel and links with OTs and SLTs.
  - Published: 2023-03-30
- Finding
  - Evidence: Staff knowledgeable about people's communication support needs, including non-verbal communication methods.
  - Published: 2023-03-30
- Finding
  - Evidence: Person-centred support plans developed collaboratively with relatives and external professionals, regularly reviewed.
  - Published: 2023-03-30
- Finding
  - Evidence: Relatives and external professionals spoke positively about caring, kind staff who treated people with dignity and respect.
  - Published: 2023-03-30
- Finding
  - Evidence: Staff supported with regular supervision and appraisal, with records showing meetings used to review knowledge and performance.
  - Published: 2023-03-30
- Finding
  - Evidence: People were safeguarded from abuse; staff demonstrated good knowledge of abuse types and reporting procedures.
  - Published: 2023-03-30
- Finding
  - Evidence: Effective infection control policies and procedures in place; staff provided with all necessary PPE.
  - Published: 2023-03-30

### responsive

- Finding
  - Complaints handling
  - Published: 2023-03-30
- Finding
  - Activities
  - Published: 2023-03-30
- Finding
  - Communication support
  - Published: 2023-03-30
- Finding
  - Person-centred care planning
  - Published: 2023-03-30

### safe

- Finding
  - Recruitment
  - Published: 2023-03-30
- Finding
  - Staffing levels
  - Published: 2023-03-30
- Finding
  - Safeguarding
  - Published: 2023-03-30
- Finding
  - Infection control
  - Published: 2023-03-30
- Finding
  - Risk assessment and management
  - Published: 2023-03-30

### well_led

- Finding
  - Stakeholder engagement and community links
  - Published: 2023-03-30
- Finding
  - Regulatory notifications
  - Published: 2023-03-30
- Finding
  - Leadership and culture
  - Published: 2023-03-30
- Finding
  - Governance and quality assurance
  - Published: 2023-03-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-334633541

HomeCare Compass is an independent guide and is not affiliated with the CQC.