# Lindum Court

*Operated by Plenus Care Ltd.*

Lindum Court is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/08/2023

## Practical info

- Postcode: DN9 1RL
- Registered manager: Carton, Marlene
- Local authority: North Lincolnshire
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 12/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people in their care
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Staff training, supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and Deprivation of Liberty Safeguards
  - Published: 2021-10-30
- Finding
  - Dementia-friendly environment
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People and relatives gave consistently positive feedback about care quality and the home environment.
  - Published: 2023-08-12
- Finding
  - Evidence: Positive, open and person-centred culture with high staff morale.
  - Published: 2023-08-12
- Finding
  - Evidence: The provider operated within the MCA legal framework with appropriate DoLS authorisations.
  - Published: 2023-08-12
- Finding
  - Evidence: People had timely access to health and social care professionals with good outcomes.
  - Published: 2023-08-12
- Finding
  - Evidence: Staff received regular supervision, appraisals and a thorough induction.
  - Published: 2023-08-12
- Finding
  - Evidence: Staff training was up to date including specialist areas such as diabetes, pressure ulcers and sepsis.
  - Published: 2023-08-12
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment and selection processes.
  - Published: 2023-08-12
- Finding
  - Evidence: Infection prevention and control measures were effective and aligned with national guidance.
  - Published: 2023-08-12
- Finding
  - Evidence: Medicines were managed, stored and disposed of safely with annual competency checks for staff.
  - Published: 2023-08-12
- Finding
  - Evidence: Risks to people's safety were assessed appropriately and person-centred risk plans were in place.
  - Published: 2023-08-12
- **record_keeping** _(moderate)_
  - Evidence: There was no recording of incidents within the service or regular audits of care records.
  - Published: 2023-08-12
- **governance** _(critical)_
  - Evidence: There were limited systems and processes in place to ensure regular audits with action plans were taking place to improve the quality and safety within the service.
  - Published: 2023-08-12
- **incident_learning** _(critical)_
  - Evidence: There was limited evidence of learning from accidents or incidents and what, if any action was taken when things went wrong.
  - Published: 2023-08-12
- **safeguarding** _(critical)_
  - Evidence: Safeguarding concerns had not always been reported appropriately. Although the registered manager had a system in place to support safeguarding concerns, further work was needed.
  - Published: 2023-08-12

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and social engagement
  - Published: 2021-10-30
- Finding
  - Care planning and assessment
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30
- Finding
  - Safe care and treatment (Regulation 12) — environment, infection control and hazard management
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and organisational culture
  - Published: 2021-10-30
- Finding
  - Registered activity compliance and regulatory understanding
  - Published: 2021-10-30
- Finding
  - Good governance (Regulation 17) — quality monitoring and auditing
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-331492078

HomeCare Compass is an independent guide and is not affiliated with the CQC.