# Femack Training and Recruitment Consultancy Ltd

Femack Training and Recruitment Consultancy Ltd is a CQC-regulated home-care agency in Dartford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/02/2023

## Practical info

- Postcode: DA1 4SB
- Registered manager: Keneyinboh, Maryann
- Local authority: Bexley
- Region: London
- City: Dartford
- Last CQC check: 28/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular unannounced checks on staff practices carried out by the registered manager with immediate action taken on issues identified.
  - Published: 2023-02-28
- Finding
  - Evidence: Service worked in partnership with health, social care professionals and charitable organisations to meet people's needs.
  - Published: 2023-02-28
- Finding
  - Evidence: People and relatives spoke positively about care; surveys showed high satisfaction between August and October 2022.
  - Published: 2023-02-28
- Finding
  - Evidence: Positive staff culture; staff felt supported by the registered manager and felt free to raise concerns.
  - Published: 2023-02-28
- Finding
  - Evidence: Medicines management policies, procedures and staff training were in place even though no one currently required medicines support.
  - Published: 2023-02-28
- Finding
  - Evidence: Infection control procedures and PPE provision were adequate; staff had up-to-date training on infection prevention and control.
  - Published: 2023-02-28
- Finding
  - Evidence: Systems in place to monitor and support learning from accidents and incidents.
  - Published: 2023-02-28
- Finding
  - Evidence: Risks to people had been identified, assessed and had management plans in place with guidance for staff on how to minimise individual risks.
  - Published: 2023-02-28
- **governance** _(moderate)_
  - Evidence: the registered manager did not identify the shortfalls we found including lack of information or gaps we found in staff recruitment records.
  - Published: 2023-02-28
- **safeguarding** _(moderate)_
  - Evidence: staff did not know the external organisations they could escalate concerns of abuse to and did not always know the types of abuse that exist.
  - Published: 2023-02-28
- **record_keeping** _(moderate)_
  - Evidence: staff recruitment records were not always complete including staff employment histories. For example, two members of staff had employment histories covering a total period of five months each.
  - Published: 2023-02-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3299990523

HomeCare Compass is an independent guide and is not affiliated with the CQC.