# Diadem Care Limited

Diadem Care Limited is a CQC-regulated home-care agency in Kidderminster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/11/2023

## Practical info

- Postcode: DY10 2NX
- Registered manager: Danda, Faith
- Local authority: Worcestershire
- Region: West Midlands
- City: Kidderminster
- Last CQC check: 15/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnerships with external health and social care professionals
  - Published: 2023-11-15
- Finding
  - Evidence: Quality assurance systems including audits and feedback surveys used effectively
  - Published: 2023-11-15
- Finding
  - Evidence: Positive, transparent and open culture promoted by registered manager
  - Published: 2023-11-15
- Finding
  - Evidence: Registered manager praised by people, relatives, staff and external healthcare professionals
  - Published: 2023-11-15
- Finding
  - Evidence: Medicine records up-to-date with no gaps or omissions; competency regularly checked
  - Published: 2023-11-15
- Finding
  - Evidence: Consistent staffing team with people knowing their regular carers
  - Published: 2023-11-15
- Finding
  - Evidence: Electronic call monitoring system in place to prevent missed or late visits
  - Published: 2023-11-15
- Finding
  - Evidence: People felt 100% safe and staff were described as going above and beyond
  - Published: 2023-11-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-15
- Finding
  - Using medicines safely
  - Published: 2023-11-15
- Finding
  - Staffing and recruitment
  - Published: 2023-11-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-15

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-11-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3296063004

HomeCare Compass is an independent guide and is not affiliated with the CQC.