# Connect 2 Flexicare Head Office

*Operated by Connect 2 Flexicare Limited.*

Connect 2 Flexicare Head Office is a CQC-regulated home-care agency in Aylesbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2023

## Practical info

- Postcode: HP19 8HL
- Registered manager: Boniface, Sarah
- Local authority: Buckinghamshire
- Region: South East
- City: Aylesbury
- Last CQC check: 28/Apr/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-28

### Other

- Finding
  - Evidence: The registered manager was visible, approachable and had proactively identified areas for improvement, including additional management recruitment.
  - Published: 2023-04-28
- Finding
  - Evidence: Complaints were responded to in a timely manner and people felt confident raising concerns.
  - Published: 2023-04-28
- Finding
  - Evidence: Individual communication plans were in place and staff demonstrated good awareness of communication needs.
  - Published: 2023-04-28
- Finding
  - Evidence: The service maintained strong working relationships with external healthcare professionals, described as open, honest and person-centred.
  - Published: 2023-04-28
- Finding
  - Evidence: Relatives praised kindness, consistency of care staff, and flexible emergency responses from management.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff knew people well, recognised signs of emotional distress and applied least-restrictive practices effectively.
  - Published: 2023-04-28
- Finding
  - Evidence: People were supported by consistently recruited, DBS-checked staff with thorough induction, training and competency assessment for medicines administration.
  - Published: 2023-04-28
- **governance** _(moderate)_
  - Evidence: We discussed statutory notifications with the registered manager as we were concerned, we had not been made aware of all events.
  - Published: 2023-04-28
- **safeguarding** _(minor)_
  - Evidence: We recommend the provider seeks advice from a reputable source on ensuring records consistently reflect decisions made about safeguarding concerns.
  - Published: 2023-04-28
- **record_keeping** _(minor)_
  - Evidence: We found records relating to decisions about notifications could be improved.
  - Published: 2023-04-28
- **consent_capacity** _(moderate)_
  - Evidence: people who had lap belts and bed rails did not routinely have a separate mental capacity assessment for each restriction.
  - Published: 2023-04-28
- Finding
  - Evidence: Effective quality assurance systems including spot checks and engagement with people using the service
  - Published: 2020-01-29
- Finding
  - Evidence: Strong person-centred culture with staff supporting people to access community activities and maintain independence
  - Published: 2020-01-29
- Finding
  - Evidence: End of life care preferences clearly recorded and acted on
  - Published: 2020-01-29
- Finding
  - Evidence: Professionals described the service as professional, friendly and going 'the extra mile' for people
  - Published: 2020-01-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-28
- Finding
  - Staffing and recruitment
  - Published: 2023-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-28
- Finding
  - Using medicines safely
  - Published: 2023-04-28

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3294214110

HomeCare Compass is an independent guide and is not affiliated with the CQC.