# Blue Ocean Services

*Operated by Blue Ocean Services Limited.*

Blue Ocean Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/03/2023

## Practical info

- Postcode: SE9 1TX
- Registered manager: Dugbo, Francess
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 03/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-06-04
- Finding
  - Supporting people to express their views and be involved in decisions about their care
  - Published: 2024-06-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-06-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-06-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-06-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-06-04
- Finding
  - Staff support: Induction, training, skills and experience
  - Published: 2024-06-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-06-04

### Other

- Finding
  - Evidence: Infection prevention and control measures were robust; staff consistently used appropriate PPE.
  - Published: 2024-06-04
- Finding
  - Evidence: People and relatives found the office approachable and the registered manager responsive to feedback.
  - Published: 2024-06-04
- Finding
  - Evidence: The provider worked in partnership with health and social care professionals and the local church to support people's social wellbeing.
  - Published: 2024-06-04
- Finding
  - Evidence: People were supported to maintain independence and dignity; staff respected cultural and religious beliefs.
  - Published: 2024-06-04
- Finding
  - Evidence: Regular supervisions, appraisals and unannounced spot checks supported staff performance and wellbeing.
  - Published: 2024-06-04
- Finding
  - Evidence: Staff completed a structured induction including the Care Certificate and a shadowing period with experienced workers before delivering care independently.
  - Published: 2024-06-04

### responsive

- Finding
  - End of life care and support
  - Published: 2024-06-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-06-04
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-06-04
- Finding
  - Meeting people's communication needs
  - Published: 2024-06-04
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2024-06-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-06-04
- Finding
  - Assessing risk, safely monitoring and management
  - Published: 2024-06-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-06-04
- Finding
  - Preventing and controlling infection
  - Published: 2024-06-04
- Finding
  - Using medicines safely
  - Published: 2024-06-04
- Finding
  - Staffing and recruitment
  - Published: 2024-06-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-06-04
- Finding
  - Continuous learning and improving care
  - Published: 2024-06-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-06-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-06-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-06-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-328458403

HomeCare Compass is an independent guide and is not affiliated with the CQC.