# Helping Hands Godalming

*Operated by Midshires Care Limited.*

Helping Hands Godalming is a CQC-regulated home-care agency in Godalming.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/07/2018

## Practical info

- Postcode: GU7 1BD
- Registered manager: McMahon, Michelle
- Local authority: Surrey
- Region: South East
- City: Godalming
- Last CQC check: 12/Jul/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Active community presence including dementia awareness events in partnership with Dementia Action Alliance and local authorities.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust governance with monthly, six-monthly and yearly audits and action plans, supported by a regional Quality Assurance Team.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive organisational culture with staff recognition schemes, peer-to-peer sessions, and placement in Glassdoor top 100 employers.
  - Published: 2021-10-30
- Finding
  - Evidence: Exemplary end-of-life care, including going beyond role to fulfil a dying person's final wish to see their artwork.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred care with care plans written in first person capturing life history, preferences and individual routines.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff well trained, inducted via Care Certificate within 12 weeks, with regular supervision and practice observations every 3–4 months.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines administration with monthly MAR audits and clear policy aligned to national guidance.
  - Published: 2021-10-30
- Finding
  - Evidence: Adequate staffing levels maintained through careful acceptance of care packages and a well-functioning on-call system.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust risk assessment and care planning, including environmental risks and detailed manual handling instructions.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and staff demonstrated strong knowledge of safeguarding responsibilities, with refresher training and discussion at all team meetings.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: these results were not analysed to give results for each local service. A new role has been created to ensure that results would be collated and available for individual branches in the future.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: one person did say that, 'Communication between the office and us could be better sometimes.' Another person told us that when the carer is running late they are not informed right away
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: the checks identified that one person's MAR chart had some gaps. However, the daily notes in the person's care plan said the medicines had been taken as prescribed each day.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3283215787

HomeCare Compass is an independent guide and is not affiliated with the CQC.