# Dimensions Somerset Frome Domiciliary Care Office

*Operated by Dimensions Somerset Sev Limited.*

Dimensions Somerset Frome Domiciliary Care Office is a CQC-regulated home-care agency in Frome.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/11/2022

## Practical info

- Postcode: BA11 4BS
- Registered manager: Ware, Sandra
- Local authority: Somerset
- Region: South West
- City: Frome
- Last CQC check: 01/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective duty of candour, communication, and continuous learning including training on closed cultures and positive behaviour support
  - Published: 2022-11-01
- Finding
  - Evidence: Positive, person-centred culture with approachable registered managers and good family engagement
  - Published: 2022-11-01
- Finding
  - Evidence: Improved governance systems with quality reviews, action plans and clear accountability
  - Published: 2022-11-01
- Finding
  - Evidence: Strong safeguarding awareness and reporting to local authority and CQC
  - Published: 2022-11-01
- Finding
  - Evidence: Safe recruitment processes including DBS checks; people involved in interviewing staff
  - Published: 2022-11-01
- Finding
  - Evidence: Medicines managed and administered safely; staff trained in STOMP; MARs fully completed and audited
  - Published: 2022-11-01
- Finding
  - Evidence: Individualised and regularly reviewed risk assessments with protocols for conditions such as epilepsy and diabetes
  - Published: 2022-11-01
- Finding
  - Evidence: Improvements made; provider no longer in breach of Regulation 12 (Safe Care and Treatment) or Regulation 17 (Good Governance)
  - Published: 2022-11-01
- **staffing_levels** _(minor)_
  - Evidence: Feedback from relatives and staff was that staffing had improved but further increases would enable stability across all the homes. One staff member said, 'More staff are needed.'
  - Published: 2022-11-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-01
- Finding
  - Using medicines safely
  - Published: 2022-11-01
- Finding
  - Staffing and recruitment
  - Published: 2022-11-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-01
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-01
- Finding
  - Duty of candour
  - Published: 2022-11-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3279526135

HomeCare Compass is an independent guide and is not affiliated with the CQC.