# New Horizon Care

*Operated by New Horizons Care Limited.*

New Horizon Care is a CQC-regulated home-care agency in Market Harborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2026

## Practical info

- Postcode: LE16 7QU
- Registered manager: Sturgess, Jessica
- Local authority: Leicestershire
- Region: East Midlands
- City: Market Harborough
- Last CQC check: 23/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people in recruitment
  - Published: 2021-01-30
- Finding
  - Dignity, respect and person-centred support
  - Published: 2021-01-30

### effective

- Finding
  - Health needs assessment and care plan instructions
  - Published: 2021-01-30
- Finding
  - Supervision and appraisal frequency
  - Published: 2021-01-30
- Finding
  - Training for agency and relief staff
  - Published: 2021-01-30

### Other

- Finding
  - Evidence: Provider supported people to access COVID-19 tests when symptoms were present
  - Published: 2021-03-13
- Finding
  - Evidence: Contingency plan in place for infection outbreak scenarios
  - Published: 2021-03-13
- Finding
  - Evidence: Staff trained in infection prevention including COVID-19 and safe use of PPE
  - Published: 2021-03-13
- Finding
  - Evidence: Policies and procedures in place for infection prevention and control
  - Published: 2021-03-13
- Finding
  - Evidence: Staff had access to regular COVID-19 testing with considerations for clinically vulnerable staff
  - Published: 2021-03-13
- Finding
  - Evidence: Staff demonstrated correct use of PPE including masks, gloves, aprons and visors
  - Published: 2021-03-13
- Finding
  - Evidence: People and relatives felt protected from COVID-19 and other infections
  - Published: 2021-03-13
- Finding
  - Evidence: Support workers felt valued, listened to and confident to raise concerns with leadership.
  - Published: 2021-01-30
- Finding
  - Evidence: Positive partnership work with healthcare professionals on hospital admission and discharge policy.
  - Published: 2021-01-30
- Finding
  - Evidence: Accidents and incidents were recorded and lessons learnt were discussed in team meetings.
  - Published: 2021-01-30
- Finding
  - Evidence: Staff received individual training for people with complex health conditions.
  - Published: 2021-01-30
- Finding
  - Evidence: Clinical lead and second consultant enabled clinical support and advice to be available at all times.
  - Published: 2021-01-30
- Finding
  - Evidence: 94% of people stated the service helped them be as independent as possible.
  - Published: 2021-01-30
- Finding
  - Evidence: 100% of questionnaire respondents said support workers treated them with dignity and respect.
  - Published: 2021-01-30
- **consent_capacity** _(minor)_
  - Evidence: The provider needed to develop a more consistent approach to the MCA to ensure people's rights were fully protected.
  - Published: 2021-01-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-30
- Finding
  - Accuracy and consistency of care records
  - Published: 2021-01-30
- Finding
  - Consistency of case management
  - Published: 2021-01-30

### safe

- Finding
  - S5 Preventing and controlling infection
  - Published: 2021-03-13
- Finding
  - Safeguarding awareness and pre-employment checks
  - Published: 2021-01-30
- Finding
  - Missed and late calls
  - Published: 2021-01-30
- Finding
  - Staffing levels and contingency planning
  - Published: 2021-01-30

### well_led

- Finding
  - Incident learning and team meetings
  - Published: 2021-01-30
- Finding
  - Staff communication and engagement
  - Published: 2021-01-30
- Finding
  - Record keeping and quality assurance
  - Published: 2021-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-327065600

HomeCare Compass is an independent guide and is not affiliated with the CQC.