# Shapes Domiciliary Service

*Operated by Diverse Abilities Plus Ltd.*

Shapes Domiciliary Service is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2022

## Practical info

- Postcode: BH12 4LB
- Registered manager: Coakley, Hannah
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 11/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-22
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy and dignity
  - Published: 2022-03-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-22
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-03-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-22

### Other

- Finding
  - Evidence: Annual parent/carer survey used to drive service improvements
  - Published: 2022-03-22
- Finding
  - Evidence: Good communication with families, including accessible information and tailored communication methods
  - Published: 2022-03-22
- Finding
  - Evidence: Open, person-centred leadership culture with effective quality assurance audits and oversight of incidents
  - Published: 2022-03-22
- Finding
  - Evidence: Strong infection prevention and control practices including PPE, mask fitting and regular COVID testing
  - Published: 2022-03-22
- Finding
  - Evidence: Holistic, individualised assessments and care plans developed with families and healthcare professionals
  - Published: 2022-03-22
- Finding
  - Evidence: Small, regular teams of staff with shadowing of new staff before working alone
  - Published: 2022-03-22
- Finding
  - Evidence: Staff had induction, ongoing training and supervision, including specialist clinical training assessed by healthcare professionals
  - Published: 2022-03-22
- Finding
  - Evidence: Medicines were managed safely with monthly audits and competency assessments
  - Published: 2022-03-22
- Finding
  - Evidence: Risks to children and young people were assessed and managed in consultation with their parents
  - Published: 2022-03-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-22
- Finding
  - End of life care and support
  - Published: 2022-03-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-22
- Finding
  - Using medicines safely
  - Published: 2022-03-22
- Finding
  - Staffing and recruitment
  - Published: 2022-03-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-22

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-03-22
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3264603522

HomeCare Compass is an independent guide and is not affiliated with the CQC.