# Happy at Home Community Care Services Ltd.

Happy at Home Community Care Services Ltd. is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2025

## Practical info

- Postcode: RG1 7HN
- Registered manager: Adriosula, Precila
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 13/Jan/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff supported people to maintain independence, pursue interests and play an active role in their own health.
  - Published: 2023-07-07
- Finding
  - Evidence: Accidents and incidents were recorded, reported and investigated appropriately by the management team.
  - Published: 2023-07-07
- Finding
  - Evidence: The provider worked collaboratively with local commissioners, GP surgeries and the local authority.
  - Published: 2023-07-07
- Finding
  - Evidence: Staff felt managers were accessible, approachable and transparent; staff knew how to raise concerns.
  - Published: 2023-07-07
- Finding
  - Evidence: All staff had received infection control training and PPE was used effectively.
  - Published: 2023-07-07
- Finding
  - Evidence: All staff had received safeguarding training and could explain the process for raising concerns.
  - Published: 2023-07-07
- Finding
  - Evidence: Safe recruitment procedures were in place including DBS checks and evidence of conduct from previous roles.
  - Published: 2023-07-07
- Finding
  - Evidence: Staff promoted equality and diversity; people received kind and compassionate care and staff respected privacy and dignity.
  - Published: 2023-07-07
- **record_keeping** _(minor)_
  - Evidence: A person was due to have their morning call at 9am, however, staff had arrived at 6:30am... audits had failed to identify a disparity between the time a staff member arrived and the scheduled time.
  - Published: 2023-07-07
- **missed_or_late_visits** _(minor)_
  - Evidence: There had been times were staff were more than 30 minutes late to the agreed time. One person told us, 'I've had occasional missed calls'.
  - Published: 2023-07-07
- **supervision_appraisal** _(moderate)_
  - Evidence: Supervision records identified that some staff members had not received supervision for at least four months. This was not in line with the provider's policy.
  - Published: 2023-07-07
- **incident_learning** _(moderate)_
  - Evidence: The management team had not analysed themes and trends in the accident and incident reports, and ensured measures were in place to reduce the likelihood of repeat events.
  - Published: 2023-07-07
- **governance** _(critical)_
  - Evidence: The registered manager had not established an effective system to enable them to ensure compliance with their legal obligations and the regulations. Regulation 17 (1, 2, a, b, c)
  - Published: 2023-07-07
- **care_planning** _(critical)_
  - Evidence: Comprehensive care plans and risk assessments were not available for all people... this put people at risk of not receiving appropriate and safe care.
  - Published: 2023-07-07
- **care_planning** _(critical)_
  - Evidence: People's risk assessments did not contain clear and detailed guidance for staff to protect people from the risk of harm.
  - Published: 2023-07-07
- **medication_management** _(critical)_
  - Evidence: In four cases, the transcriptions did not specify the dose of medicine required. Failing to state the required dose on a MAR could put the person at risk of receiving the wrong dose.
  - Published: 2023-07-07
- **medication_management** _(critical)_
  - Evidence: Individual protocols for the use of 'when required' (PRN) medicines were not available. This was a finding of the previous inspection.
  - Published: 2023-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3263765042

HomeCare Compass is an independent guide and is not affiliated with the CQC.