# Home Instead

*Operated by Van Parys Care Services Limited.*

Home Instead is a CQC-regulated home-care agency in Harrogate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/12/2023

## Practical info

- Postcode: HG1 5PD
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Harrogate
- Last CQC check: 16/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-16

### Other

- Finding
  - Evidence: Annual quality surveys undertaken with outcomes shared with staff to support learning and improvement.
  - Published: 2023-12-16
- Finding
  - Evidence: Open and positive culture; staff described management as approachable, fair and outstanding.
  - Published: 2023-12-16
- Finding
  - Evidence: Service had strong community links including dementia cinema and health and wellness initiatives.
  - Published: 2023-12-16
- Finding
  - Evidence: Consent sought and documented in line with MCA principles; staff knowledgeable about MCA.
  - Published: 2023-12-16
- Finding
  - Evidence: People supported to access healthcare services with timely referrals to partner organisations.
  - Published: 2023-12-16
- Finding
  - Evidence: Comprehensive staff induction including shadowing, regular supervisions and annual appraisals.
  - Published: 2023-12-16
- Finding
  - Evidence: Incident tracking and lessons-learnt systems in place; learning shared through staff meetings and newsletters.
  - Published: 2023-12-16
- Finding
  - Evidence: Effective infection prevention and control systems and up-to-date policies in place.
  - Published: 2023-12-16

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-16
- Finding
  - Staffing and recruitment
  - Published: 2023-12-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-16
- Finding
  - Using medicines safely
  - Published: 2023-12-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-16
- Finding
  - Duty of candour; engaging and involving people; continuous learning and improving care
  - Published: 2023-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-325835221

HomeCare Compass is an independent guide and is not affiliated with the CQC.