# Woodlea Supported Accommodation

*Operated by Care Support and Domestic Services Limited.*

Woodlea Supported Accommodation is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/10/2020

## Practical info

- Postcode: M16 7SF
- Registered manager: Edwards, Jenna
- Local authority: Trafford
- Region: North West
- City: Manchester
- Last CQC check: 30/Oct/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-07
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-10-07

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-10-07
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-10-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-10-07

### Other

- Finding
  - Evidence: Complaints policy available in easy read format and used as a learning opportunity
  - Published: 2022-10-07
- Finding
  - Evidence: Risk management plans in place and accessible to staff
  - Published: 2022-10-07
- Finding
  - Evidence: Clean communal areas and effective infection control measures
  - Published: 2022-10-07
- Finding
  - Evidence: Multi-disciplinary approach to meeting health needs including doctors, district nurses and dentists
  - Published: 2022-10-07
- Finding
  - Evidence: Care delivered within the framework of the Mental Capacity Act 2005 with appropriate DoLS applications
  - Published: 2022-10-07
- Finding
  - Evidence: Staff were patient, kind and friendly; people treated with dignity and respect
  - Published: 2022-10-07
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references
  - Published: 2022-10-07
- Finding
  - Evidence: People told us they felt safe and well cared for at Woodlea
  - Published: 2022-10-07
- Finding
  - Evidence: Medicines were obtained, stored, administered and disposed of safely with good detail in PRN protocols
  - Published: 2022-10-07
- **other** _(minor)_
  - Evidence: People and staff told us that the service ran out of basic food items on occasions, such as milk, butter and sugar.
  - Published: 2022-10-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-07
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-10-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-07
- Finding
  - Staffing and recruitment
  - Published: 2022-10-07
- Finding
  - Using medicines safely
  - Published: 2022-10-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-07

### well_led

- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2022-10-07
- Finding
  - Working in partnership with others; engaging and involving people using the service, the public and staff
  - Published: 2022-10-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-325624694

HomeCare Compass is an independent guide and is not affiliated with the CQC.