# SQ Carers Ltd

SQ Carers Ltd is a CQC-regulated home-care agency in Stratford-upon-avon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/07/2021

## Practical info

- Postcode: CV37 0AQ
- Registered manager: Mpande, Sinqobile
- Local authority: Warwickshire
- Region: West Midlands
- City: Stratford-upon-avon
- Last CQC check: 31/Jul/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Improved partnership working with Local Authority and health professionals
  - Published: 2022-07-27
- Finding
  - Evidence: Personalised care planning with end-of-life wishes recorded and accessible complaints procedure
  - Published: 2022-07-27
- Finding
  - Evidence: Improved governance and quality monitoring systems, no longer in breach of Regulation 17
  - Published: 2022-07-27
- Finding
  - Evidence: Strong infection prevention with plentiful PPE and additional COVID-19 training
  - Published: 2022-07-27
- Finding
  - Evidence: Medicines administered as prescribed with regular audits and supervision following errors
  - Published: 2022-07-27
- Finding
  - Evidence: Comprehensive, personalised risk assessments developed with other professionals and reviewed regularly
  - Published: 2022-07-27
- Finding
  - Evidence: Improved safe recruitment procedures including DBS checks, references and full employment history, no longer in breach of Regulation 19
  - Published: 2022-07-27
- **person_centred_care** _(minor)_
  - Evidence: The carers Monday to Friday are fine, but weekends it can be anyone, we never know who is coming.
  - Published: 2022-07-27
- **staffing_levels** _(minor)_
  - Evidence: On the whole they (staff) are excellent, but they do have a high turnover of staff which can be off putting.
  - Published: 2022-07-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-27
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-07-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-07-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-27
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3245322388

HomeCare Compass is an independent guide and is not affiliated with the CQC.