# DMC Signature Care Ltd

DMC Signature Care Ltd is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2023

## Practical info

- Postcode: NN3 6AQ
- Registered manager: Furey, Catherine
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 21/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service exited Special Measures having resolved all four prior regulatory breaches
  - Published: 2023-02-21
- Finding
  - Evidence: Registered manager implemented detailed risk assessments immediately after inspection feedback
  - Published: 2023-02-21
- Finding
  - Evidence: Provider demonstrated duty of candour and open culture; lessons learnt shared with staff
  - Published: 2023-02-21
- Finding
  - Evidence: Robust audit programme covering accidents, incidents, safeguarding, care plans and risk assessments
  - Published: 2023-02-21
- Finding
  - Evidence: Regular supervisions held every three months and ad hoc when issues arose
  - Published: 2023-02-21
- Finding
  - Evidence: Staff received training on safeguarding, medicines management, and infection control
  - Published: 2023-02-21
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks and references
  - Published: 2023-02-21
- Finding
  - Evidence: Sufficient staff deployed to meet individual needs; staff arrived on time and stayed the allocated amount of time
  - Published: 2023-02-21
- **care_planning** _(minor)_
  - Evidence: not all strategies were recorded fully. For example, when a risk assessment stated a person was at risk from crossing the road the strategies did not detail what staff should do.
  - Published: 2023-02-21
- Finding
  - Evidence: No longer in breach of Regulation 19 (Fit and proper persons employed) or Regulation 17 (Good governance)
  - Published: 2022-10-13
- Finding
  - Evidence: Revised risk assessments in place including for transporting children and water temperature testing
  - Published: 2022-10-13
- Finding
  - Evidence: New electronic rota system with barcode scanning to time-stamp carer arrival/departure and flag missed visits
  - Published: 2022-10-13
- Finding
  - Evidence: Provider and senior staff undertook safer recruitment training delivered by the local authority
  - Published: 2022-10-13
- Finding
  - Evidence: External vetting company sourced to undertake all DBS checks
  - Published: 2022-10-13
- Finding
  - Evidence: Improved recruitment procedures including identification scanner, photograph at interview, and Home Office right-to-work checks
  - Published: 2022-10-13
- **staff_competency** _(moderate)_
  - Evidence: no new staff had been employed at the service since the previous inspection. We were therefore unable to monitor the effectiveness of the new processes
  - Published: 2022-10-13
- **governance** _(moderate)_
  - Evidence: New systems and processes were in place to support the provider to have effective oversight of the quality and safety of the service. These had not yet been embedded
  - Published: 2022-10-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-21
- Finding
  - Staffing and recruitment
  - Published: 2023-02-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-21
- Finding
  - Using medicines safely
  - Published: 2023-02-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-21
- Finding
  - Staffing and recruitment
  - Published: 2022-10-13

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-21
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-10-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3244707863

HomeCare Compass is an independent guide and is not affiliated with the CQC.