# Mayfair Care Services Ltd

Mayfair Care Services Ltd is a CQC-regulated home-care agency in Canvey Island.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/11/2025

## Practical info

- Postcode: SS8 9RZ
- Registered manager: Bysouth, Nina
- Local authority: Essex
- Region: East
- City: Canvey Island
- Last CQC check: 12/Nov/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective liaison with healthcare professionals, described by one health professional as 'seamless'.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive feedback from people and relatives, with high satisfaction ratings in quarterly and annual reviews.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure was clear with timescales, and the one complaint received was resolved promptly.
  - Published: 2020-01-29
- Finding
  - Evidence: Open and supportive management culture with accessible managers and robust quality monitoring systems.
  - Published: 2020-01-29
- Finding
  - Evidence: People's dignity, privacy and independence were actively promoted and respected by staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, reviewed regularly, and available in people's homes.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision and annual appraisals, with training across a broad range of relevant areas.
  - Published: 2020-01-29
- Finding
  - Evidence: Thorough induction and shadowing programme for new staff, with competency checks before unsupervised working.
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staffing with reliable, on-time visits and no missed calls reported by people using the service.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated good knowledge of safeguarding procedures and reporting mechanisms.
  - Published: 2020-01-29
- **medication_management** _(minor)_
  - Evidence: The service manager agreed that including the amount of medicines received on the medicine administration records (MAR) would support better auditing.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: While a record was available to confirm that the documents had been seen by the provider, evidence of staff identity was not available.
  - Published: 2020-01-29
- Finding
  - Evidence: Proactive partnership working with healthcare professionals and participation in sepsis toolkit initiative
  - Published: 2019-06-20
- Finding
  - Evidence: Strong governance with audits, spot checks, care plan reviews and annual surveys driving improvement
  - Published: 2019-06-20
- Finding
  - Evidence: Effective end of life care planning with people's cultural and personal wishes carried out
  - Published: 2019-06-20
- Finding
  - Evidence: Regular supervision, appraisals and wide-ranging training actively encouraged staff development
  - Published: 2019-06-20
- Finding
  - Evidence: Medicines managed safely with staff trained and competency spot-checked by the registered manager
  - Published: 2019-06-20
- Finding
  - Evidence: Robust recruitment including DBS checks and a thorough induction programme including the Care Certificate
  - Published: 2019-06-20
- Finding
  - Evidence: People consistently reported feeling safe, with regular staff arriving on time and no missed visits
  - Published: 2019-06-20
- Finding
  - Evidence: Strong person-centred culture with staff matched to people by interests, hobbies and beliefs
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-324427184

HomeCare Compass is an independent guide and is not affiliated with the CQC.