# Uriel Care2U Limited

Uriel Care2U Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/03/2023

## Practical info

- Postcode: N10 1LJ
- Registered manager: Briggs, Agbani
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 15/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-19

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-03-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2024-03-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-19

### Other

- Finding
  - Evidence: Good stock of PPE maintained throughout the COVID-19 pandemic and staff trained in its correct use.
  - Published: 2024-03-19
- Finding
  - Evidence: Three health and social care professionals gave positive feedback about the way care workers worked with their clients.
  - Published: 2024-03-19
- Finding
  - Evidence: The service introduced new call monitoring systems alerting management if a care worker had not arrived on time.
  - Published: 2024-03-19
- Finding
  - Evidence: Staff felt well supported by the registered manager and described training as beneficial and refresher training was provided.
  - Published: 2024-03-19
- Finding
  - Evidence: People described care workers as 'lovely', 'kind' and 'gentle' and were satisfied with their care.
  - Published: 2024-03-19
- Finding
  - Evidence: Recruitment practice had improved with criminal records checks, references and proof of identity completed for all staff.
  - Published: 2024-03-19
- Finding
  - Evidence: Medicines received, stored, administered and disposed of safely; staff trained and assessed as competent to administer medicines.
  - Published: 2024-03-19
- **incident_learning** _(moderate)_
  - Evidence: The local authority told us the registered manager did not respond to their request for further information regarding a substantiated safeguarding alert.
  - Published: 2024-03-19
- **missed_or_late_visits** _(critical)_
  - Evidence: One person's night time and morning call were 17 hours apart which was too far apart as they were unable to use the toilet in that time.
  - Published: 2024-03-19
- **care_planning** _(moderate)_
  - Evidence: Three care plans stated that the person's health condition 'affects my ADLs' but gave no further explanation. This information was insufficient to inform staff.
  - Published: 2024-03-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-19
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-19
- Finding
  - Staffing and recruitment
  - Published: 2024-03-19
- Finding
  - Assessing risk, safety monitoring and management; using medicines safely
  - Published: 2024-03-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-19
- Finding
  - Continuous learning and improving care
  - Published: 2024-03-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3236463275

HomeCare Compass is an independent guide and is not affiliated with the CQC.