# Easterside Community Hub

*Operated by Hand 2 Hold Limited.*

Easterside Community Hub is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/01/2024

## Practical info

- Postcode: TS4 3PZ
- Registered manager: Sigsworth, Rachel
- Local authority: Middlesbrough
- Region: North East
- City: Middlesbrough
- Last CQC check: 16/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives felt safe with care staff and commented positively on carers.
  - Published: 2024-01-16
- Finding
  - Evidence: Accidents and incidents were monitored for themes and trends with action taken to minimise recurrence.
  - Published: 2024-01-16
- Finding
  - Evidence: Provider worked in partnership with others including care management, safeguarding, and local provider forums.
  - Published: 2024-01-16
- Finding
  - Evidence: Positive culture described by staff as 'supportive' with 'good teamwork', and leadership open to feedback.
  - Published: 2024-01-16
- Finding
  - Evidence: Staff were trained and assessed as competent, with scenario-based training sessions to develop problem solving skills.
  - Published: 2024-01-16
- Finding
  - Evidence: Medicines were managed safely using electronic administration records that were regularly audited.
  - Published: 2024-01-16
- Finding
  - Evidence: Safe recruitment practices were followed and staff understood how to safeguard people from abuse and avoidable harm.
  - Published: 2024-01-16
- **governance** _(minor)_
  - Evidence: Audits of risk assessments and care records had not identified that they did not always reflect people's decisions and preferences.
  - Published: 2024-01-16
- **care_planning** _(minor)_
  - Evidence: Risk assessments did not always reflect people's decisions, for example in relation to their dietary needs and preferences.
  - Published: 2024-01-16
- **staffing_levels** _(moderate)_
  - Evidence: "Their timing is really bad" and "The fill ins [not regular staff] often come too late and don't stay the full hour."
  - Published: 2024-01-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3233432922

HomeCare Compass is an independent guide and is not affiliated with the CQC.