# Mega Resources Nursing & Care - Bedford

*Operated by Mega Resources Limited.*

Mega Resources Nursing & Care - Bedford is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 31/08/2023

## Practical info

- Postcode: MK40 3JJ
- Registered manager: Lawal, Margeret
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 31/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-16
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-09-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-16

### Other

- Finding
  - Evidence: End of life care was described by relatives as gentle, kind and respectful.
  - Published: 2023-09-16
- Finding
  - Evidence: Complaints were logged, responded to promptly, and learning was shared with staff.
  - Published: 2023-09-16
- Finding
  - Evidence: The registered manager maintained a detailed service improvement plan and reported notifiable incidents to CQC appropriately.
  - Published: 2023-09-16
- Finding
  - Evidence: Staff were well trained, inducted alongside experienced colleagues, and understood people's individual communication needs.
  - Published: 2023-09-16
- Finding
  - Evidence: People and relatives praised staff as kind, caring and respectful, promoting dignity and independence.
  - Published: 2023-09-16
- Finding
  - Evidence: The rapid response service enabled a large proportion of people to regain independence and no longer require ongoing care support.
  - Published: 2023-09-16
- Finding
  - Evidence: Staff worked effectively with health professionals including district nurses, physiotherapists, social workers and occupational therapists.
  - Published: 2023-09-16

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-16
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-16
- Finding
  - Using medicines safely
  - Published: 2023-09-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-16
- Finding
  - Staffing and recruitment
  - Published: 2023-09-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-16
- Finding
  - Continuous learning and improving care
  - Published: 2023-09-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3229082762

HomeCare Compass is an independent guide and is not affiliated with the CQC.