# Ethical Homecare Solutions

*Operated by Ethical Homecare Ltd.*

Ethical Homecare Solutions is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/03/2018

## Practical info

- Postcode: LS7 3DX
- Registered manager: Willocks, Jacqueline
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 28/Mar/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Some staff talked over service users in their own language; rushed care reported
  - Published: 2021-01-27
- Finding
  - Staff knew people's likes and dislikes and maintained good relationships
  - Published: 2021-01-27

### effective

- Finding
  - Supervision frequency inconsistent; some staff without documented supervision for over six months
  - Published: 2021-01-27
- Finding
  - Induction training comprehensive; rolling refresher programme in place
  - Published: 2021-01-27
- Finding
  - Staff had limited working knowledge of the Mental Capacity Act despite training
  - Published: 2021-01-27
- Finding
  - Mental capacity assessments not completed — breach of Regulation 11
  - Published: 2021-01-27

### Other

- Finding
  - Evidence: Effective complaints procedure in place; people knew how to raise concerns and felt listened to.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager demonstrated competence, transparency and strong values, acting as a role model for staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Service fostered community links including partnership with an LGBT older people's social isolation project.
  - Published: 2021-10-30
- Finding
  - Evidence: Active culture of learning from incidents, complaints and mistakes to drive improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong quality assurance systems: 92% of respondents satisfied in 2017 audit; 100% of staff enthusiastic about their role.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and developed with involvement of people and their families.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision every six to eight weeks, with spot checks and issues addressed through individual supervision.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and praised staff warmth, with one person stating 'The whole experience has been first class, I couldn't have wished for a better team of people to care for me.'
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were safely recruited with appropriate DBS checks, references and ID verification.
  - Published: 2021-10-30
- Finding
  - Evidence: People's medicines were managed and administered safely following improvement from previous inspection breach, with MAR records completed appropriately and competency checks in place.
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: At the last inspection we found there was a breach of Regulation 12...people were not protected against the risks associated with medicines because the provider did not always have appropriate arrangements in place to manage medicines.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance questionnaires showed high satisfaction; manager proactively followed up on individual concerns.
  - Published: 2021-01-27
- Finding
  - Evidence: Staff reported feeling well supported, listened to, and valued as team members.
  - Published: 2021-01-27
- Finding
  - Evidence: Rolling programme of induction and refresher training with computer-based alerts for due dates.
  - Published: 2021-01-27
- Finding
  - Evidence: Regular spot checks (25 carried out in-year) with action plans and follow-up to drive continuous improvement.
  - Published: 2021-01-27

### responsive

- Finding
  - Complaints system effective; concerns investigated and responded to in writing
  - Published: 2021-01-27
- Finding
  - Care plans lacked detail, not always updated, and involvement of people not documented
  - Published: 2021-01-27

### safe

- Finding
  - Mixed views on call time adherence; some staff frequently late due to public transport
  - Published: 2021-01-27
- Finding
  - Medication administration records completed correctly; competency spot-checked
  - Published: 2021-01-27
- Finding
  - Two recently recruited staff commenced work without completed DBS checks
  - Published: 2021-01-27
- Finding
  - Safeguarding incidents not reported to local authority or CQC — breach of Regulation 13
  - Published: 2021-01-27

### well_led

- Finding
  - Monitoring of MAR records and call times not fully documented
  - Published: 2021-01-27
- Finding
  - Quality assurance systems in place including spot checks, questionnaires and management meetings
  - Published: 2021-01-27
- Finding
  - Registered manager approachable and highly regarded by staff and people using the service
  - Published: 2021-01-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-321807303

HomeCare Compass is an independent guide and is not affiliated with the CQC.