# Royale Carers Limited

Royale Carers Limited is a CQC-regulated home-care agency in Westcliff On Sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/02/2022

## Practical info

- Postcode: SS0 0RJ
- Registered manager: Dokpoh, Doris
- Local authority: Southend-on-Sea
- Region: East
- City: Westcliff On Sea
- Last CQC check: 03/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good quality assurance and partnership working with Local Authority and healthcare professionals
  - Published: 2022-02-03
- Finding
  - Evidence: Positive, person-centred culture with supportive and approachable management
  - Published: 2022-02-03
- Finding
  - Evidence: Strong infection prevention and control with adequate PPE supplies
  - Published: 2022-02-03
- Finding
  - Evidence: Effective medication audits enabling errors to be identified and lessons learned
  - Published: 2022-02-03
- Finding
  - Evidence: Suitable safeguarding arrangements with staff understanding how to raise concerns
  - Published: 2022-02-03
- Finding
  - Evidence: Robust staff recruitment and selection practices, no longer in breach of Regulation 19
  - Published: 2022-02-03
- **record_keeping** _(moderate)_
  - Evidence: Additional information was required to demonstrate how risks to a person's wellbeing and safety were to be mitigated.
  - Published: 2022-02-03
- **missed_or_late_visits** _(minor)_
  - Evidence: People told us there were times when staff arrived later than planned.
  - Published: 2022-02-03
- **staff_training** _(minor)_
  - Evidence: Staff had received medicines training. However, we found some training was out of date.
  - Published: 2022-02-03
- **care_planning** _(moderate)_
  - Evidence: risks for people were not always identified and recorded in relation to people's care and support needs
  - Published: 2022-02-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-02-03
- Finding
  - Using medicines safely; Learning Lessons when things go wrong
  - Published: 2022-02-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-03
- Finding
  - Staffing and recruitment
  - Published: 2022-02-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-03
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-02-03
- Finding
  - Managers and staff being clear about their roles
  - Published: 2022-02-03
- Finding
  - Promoting a positive culture; continuous learning; duty of candour
  - Published: 2022-02-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-321407715

HomeCare Compass is an independent guide and is not affiliated with the CQC.