# Abbey Care Solutions Ltd

*Operated by Abbey Care Solutions Limited.*

Abbey Care Solutions Ltd is a CQC-regulated home-care agency in Waltham Abbey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/04/2023

## Practical info

- Postcode: EN9 1NP
- Registered manager: Fitzsimmons, Carla
- Local authority: Essex
- Region: East
- City: Waltham Abbey
- Last CQC check: 19/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported, with access to supervision and a responsive management team.
  - Published: 2023-04-19
- Finding
  - Evidence: Registered manager responded promptly to inspection feedback, immediately booking reviews for people with concerns about call times.
  - Published: 2023-04-19
- Finding
  - Evidence: Positive culture with strong person-centred care and high satisfaction from professionals, including being described as 'one of the best care companies'.
  - Published: 2023-04-19
- Finding
  - Evidence: Infection control systems were in place with sufficient PPE provided and staff trained.
  - Published: 2023-04-19
- Finding
  - Evidence: Medicines were managed safely with appropriate staff training and competency assessments including spot checks.
  - Published: 2023-04-19
- Finding
  - Evidence: Risk assessments and care plans were comprehensive, regularly reviewed and updated to reflect changes in people's needs.
  - Published: 2023-04-19
- Finding
  - Evidence: Staff knew people well and understood how to protect them from abuse, working effectively with other agencies.
  - Published: 2023-04-19
- **medication_management** _(minor)_
  - Evidence: We identified some minor recording issues within medication administration records. Whilst audits had identified these recording issues, they did not always clearly record what action had been taken.
  - Published: 2023-04-19
- **record_keeping** _(minor)_
  - Evidence: We identified some minor recording issues within medication administration records. Whilst audits had identified these recording issues, they did not always clearly record what action had been taken.
  - Published: 2023-04-19
- **missed_or_late_visits** _(moderate)_
  - Evidence: they come three times a day and they can be up to an hour late and sometimes they don't let us know
  - Published: 2023-04-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-320001951

HomeCare Compass is an independent guide and is not affiliated with the CQC.