# United Response - Durham and Darlington DCA

*Operated by United Response.*

United Response - Durham and Darlington DCA is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/12/2023

## Practical info

- Postcode: DL1 1GY
- Registered manager: Krnacova, Miroslava
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 21/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Plans to open community facilities including a sensory room, chat café and crafting sessions
  - Published: 2023-12-21
- Finding
  - Evidence: Strong working relationships with professionals and active involvement of relatives in care reviews
  - Published: 2023-12-21
- Finding
  - Evidence: Registered manager led by example with clear understanding of people's needs and effective governance oversight
  - Published: 2023-12-21
- Finding
  - Evidence: Open and honest culture with effective accident/incident monitoring and shared learning
  - Published: 2023-12-21
- Finding
  - Evidence: Safe infection prevention practices with access to PPE and support for people's daily living skills
  - Published: 2023-12-21
- Finding
  - Evidence: Detailed medication plans in place with appropriate staff training and monitoring of psychotropic medicines
  - Published: 2023-12-21
- Finding
  - Evidence: Person-centred risk assessments embracing positive risk-taking with well-established skilled staff teams
  - Published: 2023-12-21
- Finding
  - Evidence: Staff supported people to have maximum choice, control and independence with active community involvement
  - Published: 2023-12-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-21
- Finding
  - Using medicines safely
  - Published: 2023-12-21
- Finding
  - Staffing and recruitment
  - Published: 2023-12-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2023-12-21

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2023-12-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3182271597

HomeCare Compass is an independent guide and is not affiliated with the CQC.